Job Description

Job Description

Job Description

Description:

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking an Account Executive to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

About the role:

Peak Support is seeking an enthusiastic and results-driven Account Executive to join our Client Solutions team. This role is ideal for someone energized by building new relationships and motivated by a competitive sales incentive structure. The individual will act as a front-facing representative of Peak Support, guiding potential clients from initial contact through contract negotiation and closure. The position will primarily focus on supporting clients requiring outsourced solutions with potential involvement in outbound sales efforts as well.

What you'll do:

• Serve as the primary point of contact for new potential clients, managing the sales cycle from initial meetings to contract closure.
• Identify client needs and propose tailored solutions aligned with Peak Support’s offerings.
• Participate in outbound sales efforts to expand the client base.
• Collaborate with the Client Solutions team to ensure seamless integration of new clients.
• Prepare and present proposals, leveraging data-driven insights and cost calculations.
• Utilize tools like Excel for data analysis and PowerPoint for creating and modifying presentations to support client discussions.

We're looking for someone with:

• Operational Experience in BPO: Strong understanding of BPO operations, including roles such as Quality Assurance, Workforce Management, and Scheduling.
• Analytical Skills: Proficiency in Excel for data analysis, cost calculations, and scenario modeling.
• Presentation Skills: Proficient in PowerPoint to create and modify slides for client-facing content.
• Relationship-Building Expertise: Skilled in establishing and maintaining client relationships, with an eagerness to engage with new clients.
• Sales Acumen: Demonstrated ability to close deals and meet sales targets, preferably in a commission-based role.

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