Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.  

Reporting to the Practice Manager, the Administrative Lead is responsible for coordinating the staffing and day-to-day operations for the practice. The Administrative Lead works collaboratively with practice leadership and clinicians to ensure optimal operating efficiency, clinician productivity and patient satisfaction.

Schedule: Monday-Friday, between the hours of 7:30am-6pm EST. Schedule to be determined upon hire. 

Location: 100 Reserve Rd. Danbury, CT 

Primary Responsibilities:

• Work collaboratively with the Practice Manager in support of the business and clinical objectives of the practice, ensuring optimal operating efficiency, clinician productivity and patient satisfaction
• Coordinate staffing and day-to-day operations of the practice
• Conduct or participate in regular scheduled staff communication activities: Daily huddle, bi-weekly and/or monthly staff meetings
• Staff Training: Orient new employees, train staff as directed and work with Clinical Lead to coordinate and manage new hire and training for medical assistants
• Staffing: Coordinate staff work schedules and manage staff PTO requests
• Coordinate day to day coverage needs, including same day reassignment of staff when there are call outs: Participate with Practice Manager in new staff selection, hiring and on-boarding, and provide input on performance management to Practice Manager
• Responsible for oversight and improvement of front office processes (registration accuracy, eligibility processing, scanning accuracy, segregation of duties and roles) in conjunction with corporate changes
• Participate in organizational initiatives and projects including workflow improvement initiatives
• Oversight of critical processes: PCI compliance across locations, working with finance to improve deposit accuracy and timeliness and patient safety measure compliance
• Support the care team and patients by greeting, checking in patients, scheduling appointments, answering in person and telephonic inquiries, collect payments and maintain demographic information
• Attend General Practice Manager’s monthly meetings as requested
• Assist in the handling of patient complaints
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of medical office experience
• 2+ years of customer service experience
• 1+ years of team leadership, supervisory and/or management experience 

Preferred Qualifications:

• Bachelor’s degree in healthcare administration or a related field
• Experience working with Epic
• Experience in a primary care setting
• Experience with patient financial and scheduling systems
• Intermediate level of computer proficiency in Microsoft Office 
• Strong written and oral communication skills

The salary range for this role is $19.86to $38.85per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED #eprohealth

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