Job Description

AMS Strategic Advisor Customer Health Assurance CEG

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Reporting to the AP Lead Customer Health Assurance, the mission of the AMS Strategic Advisor Customer Health Assurance is to work with ServiceNows customers to ensure improvement in adoption, customer satisfaction, and removal of obstacles to expanding the longterm partnership as part of the Customer Excellence Group.

Company Description

ServiceNow, founded in 2004 in San Diego, California, has become a global market leader, offering AIenhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloudbased platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

What You Get To Do In This Role

• Solution Design: Work with customers to understand key concerns, issues, and reasons for obstacles that are preventing adoption.
• Drive adoption: Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute.
• ServiceNow Ecosystem Orchestration: Lead engagements with customers that require coordination of different teams.
• Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer.
• Customer Engagement: Create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience.
• Advocacy: Work with internal leadership teams to formulate appropriate action plans that improve overall customer satisfaction.

Qualifications

• Minimum 15 years of related work experience.
• Experience leading large enterprise transformation programs, including systems implementation, organizational change, and business justification development.
• Experience with the ServiceNow platform and deep understanding of its architecture.
• Ability to work with sales support and services teams and as an extended part of account teams.
• Skill to provide expertise and collaborate with internal ServiceNow product teams.
• Engagement with multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VPs, CXOs).
• Ability to travel up to 30% of the time.
• Knowledge of enterprise integration, serviceoriented architectures, microservices, security, data privacy, and governance.
• Customer credibility with a record of building strong relationships.

Compensation: Base pay $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. We consider qualified applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience. If you require a reasonable accommodation during the application process or an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

Positions requiring access to controlled technology subject to U.S. Export Administration Regulations may need export control approval. All employment is contingent upon obtaining any required approval from relevant authorities.

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