Job Description

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Job Specific

• Conduct aquatic training classes, in-service training drills and internal spot checks
• Responsible to ensure all aquatic areas maintain compliance with the Starguard Elite Program
• Perform regular spot checks and correct any violations immediately
• Lifeguard training classes will be conducted for new hires and recertification of current team members
• Conduct in-service training drills to all team members per the requirements set by the Starguard Elite Program
• Audits Pool Service Manager's records of logs/checklists
• Maintains database of all records, logs, and lifeguard certifications
• Responsible to compile data and filter exception reports for distribution to Risk Management and Executive Committee
• Compiles and produces statistical reports used by Risk Management and LHUO Executive Committee
• Makes suggestion/recommendations for corrective action to Pool Service Manager and hotel Executive Committee when warranted 
• Prepare and submit all required certifications and general information to the Starguard Elite Portal per required standards
• Attend all appropriate meetings
• Able to work a flexible schedule, including weekends and holidays
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School Diploma or equivalent
• Bachelor's degree preferred
• Minimum two years experience in supervising aquatics facility with multi-pool/spa areas in a large resort environment
• Ability to master the Starguard Elite Instructor Trainer Certification
• Proficient in Microsoft Office (Word, Excel, Access, Power Point)
• Ability to maintain accurate database files to support document compliance
• Ability to learn and maintain other databases required by Risk Management 
• Excellent guest service/communication skills both oral and written
• Self-starter, multi-task and organization skills
• Must hold valid Class E Drivers License and meet eligibility criteria for travel throughout resort complex

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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