Job Description

Area Manager at Mosaic summary:

The Area Manager leads the Specialized Residential and Supportive Services program, overseeing service coordination, team leadership, and quality assurance to ensure exceptional client care. They supervise staff, manage compliance and EVV protocols, and foster strong relationships with clients and community partners. This role emphasizes program growth, operational oversight, and upholding organizational values to improve service delivery and outcomes.

Empower lives. Lead with purpose. Grow with Mosaic. 

Are you a passionate leader ready to make a meaningful impact? Mosaic is seeking an Area Manager to lead our Specialized Residential and Supportive Services (SRSVC) program. In this role, you'll oversee service coordination, ensure quality care, and build strong relationships with clients, staff, and community partners—all while living out our values of belonging, connection, faithfulness, and grit. 

Team Leadership & Development 

• Hire, train, supervise, and coach service coordinators and administrative staff 
• Conduct regular team meetings and one-on-ones to monitor performance and caseloads
• Oversee scheduling and ensure operational coverage, including on-call needs 

Quality Assurance & Compliance 

• Ensure services meet regulatory and agency standards 
• Conduct audits of documentation, visit logs, and direct care worker files
• Monitor EVV (Electronic Visit Verification) and ensure proper protocol training 

Client & Community Engagement 

• Build positive relationships with clients, families, caregivers, and referral sources
• Respond to grievances and incident reports with professionalism and empathy 
• Network with case managers and community partners to drive referrals and growth 

Program Oversight & Growth 

• Review authorizations, manage approvals, and lead service improvement efforts 
• Represent Mosaic values while expanding our footprint through strong partnerships
• Champion activities that improve program delivery and person-centered outcomes

Commitment to Our Values:

At Soreo, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Soreo, and it's the right thing to do.

What You Bring 

• 5+ years in service coordination or delivery compliance 
• 4+ years of supervisory experience 
• Strong organizational, communication, and problem-solving skills 
• Associate’s degree preferred 
• Bilingual preferred
• CPR/First Aid, Article 9 & Caregiver Principles certification (or Instructor-level)

Keywords:

area manager, service coordination, team leadership, quality assurance, client engagement, community partnerships, compliance monitoring, EVV management, program growth, supportive services

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