Job Description

Akkodis is seeking a Audio Visual On-Site Technician / Technology Support Specialist I for a 6 Months contract position with a client located in Jacksonville, FL 32258. Ideally looking for applicants local to FL comes as a plus.

Job Title : Audio Visual On-Site Technician / Technology Support Specialist I

Location : 12926 Gran Bay Pkwy Ste 500, Jacksonville, FL 32258

Duration : 6 Months

Pay Range: $32/hr on W2 - $35/hr on W2 (without benefits), the rate may be negotiable based on experience, education, geographic location and other factors.

This team member will support two physical locations in Jacksonville and one unstaffed location in Tallahassee, Florida, a 2.5 to 3 hour drive one-way from Jacksonville. The majority of the 525 customers in Jacksonville are part of an FSO Service Delivery Center (SDC). These customers have unique and complex technology tools that are required to support their work as an SDC to major EY clients.

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.

• Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.

• Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls

• Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site

• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.

• ServiceNow ticket management; prioritizing tickets and awareness of SLAs

• Supporting Microsoft Windows and MAC operating systems

• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365

• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process

• Printer support (installation, configuration, relocation, and troubleshooting)

• Event and Meeting Support (may occur on-site or off-site)

• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events

• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)

• VIP/White Glove support

• Occasional after-hour support may be required.

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills

• Excellent communication skills

• Great team mentality

• Self-motivated, organized, detail oriented, ability to multi-task

• Desire to learn and build a career as unique as you are.

Experience Requirements:

• 2+ years of on-site technical support experience, or degree in related discipline.

If you are interested in this Audio Visual On-Site Technician / Technology Support Specialist I – 6 Months Contract position with a client located in Jacksonville, FL 32258 then please click APPLY NOW. For other opportunities available at Akkodis go to .If you have questions about the position, please contact Mohammed Ateequddin at 410-226-8031 or [email protected]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance.

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