Job Description

Job Description

Job Description

Job Summary:
Embassy Suites Jacksonville is seeking a dedicated and detail-oriented Housekeeping Manager to oversee the cleanliness and efficiency of our hotel’s housekeeping operations. The ideal candidate will be responsible for managing a team of 35-45 housekeeping staff, ensuring high standards of cleanliness and guest satisfaction. This position requires availability on weekends and holidays.

Key Responsibilities:

• Supervise and lead a team of 35-45 housekeeping employees, including room attendants and house persons.
• Recruit, hire, train, and evaluate housekeeping staff to maintain high service standards.
• Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to hotel standards.
• Develop and implement cleaning procedures and protocols to enhance efficiency and effectiveness.
• Coordinate work schedules and assignments to ensure adequate coverage and workload balance.
• Provide ongoing coaching and feedback to team members to foster a productive and motivated work environment.
• Collaborate with the maintenance and front office teams to address guest concerns and housekeeping-related issues promptly.
• Ensure compliance with health and safety regulations, as well as hotel policies and procedures.
• Assist with resolving guest complaints related to housekeeping in a professional and timely manner.
• Monitor performance metrics and identify areas for operational improvement.

Qualifications:

• Minimum of 2-3 years of housekeeping management experience, preferably in a hotel environment.
• MUST be bilingual, preferably Spanish speaking. (This is requirement) 
• Strong leadership and team management skills.
• Excellent attention to detail and commitment to cleanliness standards.
• Ability to work a flexible schedule, including weekends and holidays.
• Strong organizational and problem-solving skills.
• Ability to communicate effectively with staff and guests.
• Knowledge of housekeeping best practices and safety procedures.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts and other company perks.
• Retirement Plan (403b)
• Professional Development

Join our team and contribute to maintaining the exceptional standards of Embassy Suites Jacksonville! Apply today to be part of a dynamic hospitality team committed to guest satisfaction

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