Job Description

A travel company is seeking multiple Bilingual Japanese/English Customer Service Associates to join their team in Torrance, CA. This position is responsible for performing customer service functions by handling all travel arrangements and responding to all travel-related inquiries in order to meet customers’ needs. An AA degree or higher, basic PC skills, and the ability to speak fluent Japanese is required. This is a full-time, in-person at the office work, non-exempt position, with excellent benefits and 401k. [Work Schedule: Mon-Fri (Including Weekends and Holidays - 2 days off), 5am-3pm, and 6am-4pm]

Bilingual Japanese/English Customer Service Associate Duties:

- Identify and assess customers’ needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Work with Japanese local governments, tourism associations, accommodation facilities, transportation companies, etc. to discover and develop attractive travel products and information.

- Research and stay up to date on Japanese market, culture, and events to provide customers with current information.

- Handle administrative tasks necessary for sales activities, such as contract terms, quotations, and invoice creation.

- Regularly analyze the results of activities and prepare and submit reports.

Bilingual Japanese/English Customer Service Associate Skills:

-Must have an AA degree or higher

-Must be able to speak, read, and write Japanese

-Must have basic PC skills

-Interest in Japanese culture is a big plus

-Excellent ability to foster great customer and client relationships

****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****

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Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.

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