Location: San Diego, CA
Creating a fresh solution to bath remodeling, California Bathrooms, Inc. offers stylish, cost-effective, low-maintenance bath improvements for homeowners, commercial customers, and consumers with accessibility needs. Founded to address dissatisfaction with quality and workmanship in the marketplace, we stand behind our products and have built an unrivaled reputation for excellence as a manufacturer of acrylic bath and shower solutions—extending that same quality across all our offerings.
We are seeking an experienced Confirmation Call Center Manager to lead our confirmation team in our San Diego office. This is a high-impact leadership role responsible for driving performance, managing people and systems, and ensuring appointment quality for our sales organization.
Schedule, confirm, and manage in-home sales appointments
Hire, train, coach, and manage Call Center Representatives
Answer inbound calls and place outbound confirmation and follow-up calls
Oversee customer service standards and issue resolution
Manage and coordinate sales representative schedules
Monitor and optimize call center workflows and performance
Achieve weekly and monthly confirmation and performance quotas
Maintain accurate CRM data and reporting
You will be measured on outcomes, including:
Issued/Show Rate
Cancellation Rate
Contact Rate
CRM Accuracy
3–5 years of call center management or related leadership experience
Strong communication, organizational, and computer skills
Proven ability to coach, motivate, and manage performance-based teams
Ability to remain calm under pressure and adapt in a fast-paced environment
Availability to work evenings and weekends as needed
Experience in home improvement, remodeling, HVAC, roofing, or other in-home sales appointment environments
Experience managing a third-party answering service or call center vendor
Familiarity with call tracking platforms, dialing systems, and SMS automation
Highly organized and detail-oriented
Coachable and growth-minded
Calm, confident, and solution-focused
Thrives in a performance-driven environment
We offer a competitive compensation package that includes salary and performance-based incentives.
Benefits include:
Medical
Dental
Vision
Life Insurance
401(k)
Paid Vacation
Paid Sick Time
Professional Development
Bonus Opportunities:
Performance-based incentives tied to confirmation KPIs and team outcomes
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