A leading healthcare organization is seeking a compassionate and experienced Call Center Manager to oversee the operation. This position plays a key role in helping individuals and families access life-changing care by ensuring a professional, efficient, and empathetic experience.
Key Responsibilities:
Supervise and mentor a team of admissions coordinators, health surveys, ensuring high-quality service and adherence to company policies.
Manage all aspects of the admissions process, including inquiry handling, insurance verification, and scheduling.
Monitor team performance metrics and admissions trends to improve efficiency and responsiveness.
Collaborate with clinical, administrative, and billing departments to streamline the process.
Develop and deliver training programs to enhance staff knowledge of compliance, communication, and patient care.
Maintain accurate and confidential records of all admissions activities and prepare performance reports for leadership.
Serve as the point of contact for escalated inquiries and complex cases, ensuring issues are resolved promptly and compassionately.
Stay current on healthcare regulations, insurance procedures, and industry best practices related to addiction recovery admissions.
Promote a culture of empathy, accountability, and excellence across the admissions team.
Qualifications:
High School Diploma or GED required; post-secondary education in healthcare administration or related field preferred.
Proven experience in healthcare admissions, call center management, or patient intake coordination required.
Strong leadership skills with the ability to inspire, train, and motivate a team.
Excellent communication, organizational, and interpersonal skills.
Compassionate and empathetic attitude toward individuals seeking addiction treatment.
MediClear Certification (or equivalent) required.
...Chief Operating Officer / Chief Clinical Officer Join to apply for the Chief Operating Officer / Chief Clinical Officer role at Kindred... ...a member of the hospital executive committee and other administrative committees as designated. Attends governing board...
...Job #: 200851 Title: Director Of Rehab Location: Hayward, CA Salary Range: $65.00-$70.00 Hourly Position: Director Of Rehab Description: Job Description Job # : 55196211 Job Title : Director of Rehabilitation Location : Hayward, CA Job Type : Full Time...
...General Manager Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, teamwork, and dedication. If you are an experienced leader, it is time to start a career with us. You know who you are - a...
...seeking a dynamic and experienced strategic SEM lead to manage our significant Paid Search Marketing budget. This role is responsible for developing and... ...party agency leadership. Experience with multiple Search Engine platforms include both traditional search engines like...
...time This position is responsible for: Assists the Truck Driver in the loading and unloading routine pickups and/or deliveries of... ...required associated with lifting, moving, and carrying heavy objects (up to 100 lbs.) frequently. Work requires riding in a vehicle...