Who is the Carrier Team?
The Carrier Team assists as the bridge of communication between the Hub Accounting teams and our Insurance Carrier and Broker partners. As a service and support unit, they work closely to ensure carrier inquiries and documentation are thoroughly researched and resolved.
About the position :
The Carrier Team Associate plays a key role in supporting accurate financial transactions by reviewing and routing carrier documentation, including statements, invoices, and related materials, to the appropriate teams. They verify documentation for accuracy, handle first-level inquiries, and conduct research to support correct commission posting. This role also involves professional communication with carriers while representing Accounting. Success comes from strong attention to detail, problem-solving, and collaboration across teams.
Review andvalidatecarrier documentation, including statements, invoices, and supporting materials, to ensure accuracy and completeness before routing to theappropriate accountingteams.
Act as a key liaison between carriers and internal teams, handling first-level inquiries andrepresentingAccounting with professionalism and clarity.
Communicate effectively with carriers and brokers through email, phone, and in-person interactions to support partnership and resolve documentation-related questions.
Analyze documentation toidentifyinconsistencies or missinginformation andfollow uptoresolve issues that could delay transaction processing.
Maintain organized and accessible records within broker management systems, following internal procedures.
Contribute to a collaborative team environment, supporting shared goals andassistingwith evolving priorities as needed.
Required- Preferred Qualifications:
High school diploma or equivalent;additionaleducation in business, accounting, or a related field is a plus
Experience in a support-focused role such as banking, finance, collections, help desk, or client solutions
Proficiencyin Microsoft Office Suite, especially Excel, Outlook, and Word
Clear and professional communication skills-written, verbal, and in-person-with confidence in engaging carriers and brokers via email, phone, and face-to-face interactions
Strong attention to detail and organizational skills, with the ability to manage multiple priorities in a dynamic environment
Ability to thrive in a collaborative team environment that values partnership, shared success, and mutual support
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $19.00- $26.50 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Disclaimer : "By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies."
Department Accounting & Finance
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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