Job Description

POSITION SUMMARY: As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community.

Y-STEP is dedicated to providing crisis intervention and support for young adults aged 18-24 who are experiencing homelessness and are at particular risk of addiction or addiction-related trauma. The program aims to help these young adults transition from homelessness to long-term housing solutions through emergency shelter navigation, comprehensive case management, life skills training, and mentorship from community members. The Case Manager is a vital member of the Y-STEP team, responsible for providing individualized case management services to young adults enrolled in the program. The Case Manager will work closely with participants to identify their needs, set goals, and develop action plans to achieve stability and long-term success. This role involves collaborating with emergency shelters, community mentors, and various service providers to ensure a holistic approach to each participant's development.

ESSENTIAL RESPONSIBILITIES:

• Champions the program's mission and core values and challenges young people to accept and demonstrate core values of honesty, respect, responsibility and caring.
• Provides immediate crisis intervention, mediation, and referral services to youth and young adults (18-24).
• Maintains an active caseload providing interventions as needed and within area of expertise and limits of credentials; assures procurement of additional services as needed.
• Ensures proper documentation and protection of confidential information about youth, services provided to youth and families, and contacts with other agency's personnel about care of the youth.
• Coordinates the provision of counseling, mediation, short-term conflict resolution, referrals and temporary overnight placement options for 18-24 year old homeless or at-risk young adults.
• Assists in the development, implementation, and revision of individual self-sufficiency case plans.
• Works with our Basic Center, adult homeless shelters, and community resources to access needed services.
• Oversees and coaches volunteer team members and assures their safety.
• Manages emergency situations on a 24-hour on-call basis.
• Oversees the development, coordination, and execution of programmatic activities to promote an environment for young adults to meet their basic needs while exploring opportunities to achieve social and educational goals.
• Conducts weekly process-oriented groups and life skills sessions.
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Manages and collaborates with community systems to facilitate linkages, referrals, crisis management, advocacy, and follow-up focused on attaining goals to reach self-sufficiency.
• Collaboratively works with housing specialists to find permanent housing options for program participants.
• Provides support through the crisis phone line and crisis walk-in services.
• Assists in transportation of youth and/or young adults.
• Keeps consistent and timely records, including relevant reports to meet funding and licensing requirements.
• Participates in the hiring process and orientation of new staff when appropriate.
• Engages in staff and program development.
• Keeps shared case management offices and rooms in a clean and orderly condition.
• Ensures safety and security of youth in cooperation with volunteers and other staff.
• Works collaboratively with other Y-STEP team members and community partners.
• Provides guidance and support to mentors to ensure effective mentorship relationships.

PHYSICAL DEMANDS:

• 24-hour On-Call responsibilities
• Outdoor work, exposure to weather elements, walking on uneven terrain, and contact with the homeless population (youth and adult).
• Walking, climbing, stooping, standing, kneeling, pushing, sitting, crouching, pulling, lifting 35 lbs, carrying 35 lbs.

QUALIFICATIONS:

• Master's degree in Social Work preferred; can be substituted with a Bachelor's Degree in Social Work, Criminal Justice, Psychology, or a related field combined with three years experience with the homeless population.
• Minimum of 2 years of case management experience or 3 years of experience in counseling or crisis intervention.
• Available to work days and some evenings.
• Strong multi-tasking and time management skills.
• Ability to engage and communicate with different types of personalities.
• Well-established writing ability and interpersonal communication skills.

The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.

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