Job Description

Job Description

Job Description

This role is for a new Chick-fil-A concept restaurant located in downtown Nashville. This concept is a first of its kind and will be focused around Catering, 3rd Party Deliveries, Mobile Ordering, and Innovative Delivery Methods.
Role Summary
The Catering Delivery Driver position is responsible for the execution of all catering orders that are being delivered to Chick-fil-A guests across the Nashville area. This job will include receiving catering orders, preparing and assembling orders, and also delivering orders to the guests/events.
We expect everyone to foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service and Operational Excellence.
General Responsibilities

• Execute the catering order process from receiving orders, preparing food orders, and delivering orders.
• Must be competent in assembling the catering orders and checking orders to ensure accuracy before delivery.
• Executes and/or oversees the loading, unloading, set up and tear down of catering events or delivery of catering products.
• Clean and maintain catering equipment vehicle and inventory of paper goods for orders.
• Follow catering protocol as well as company health and safety policies and procedures.
• Read, understand and comply with all parts of the Team Member Handbook.
• Deliver portions that are correct and meet all weight and presentation expectations.
• Execute FIFO (First In, First Out) model is being followed.
• Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Show up on time, have a great attitude and work hard for your entire shift.
• Constantly improve yourself by finding ways to do your work better and faster.
• Proactively pursue the certification process and look for opportunities to be cross-trained.
• Be responsible to fill your shift if you are not able to work.
• Ensure your appearance is in compliance with the Handbook.
• Be a team player.
• Display good stewardship and a sense of ownership for the business.

• Understand the expectation of Chick-fil-A customer service standards and operational excellence.
• Available to work a minimum of 10 hours per week
• Must have the ability to use a cell phone and interact with its features (i.e. maps, calling, texting, etc.)
• Must haveave a valid drivers license.
• Be at least 18 years of age.
• Previous restaurant and/or delivery experience is preferred.

• Outgoing and fun
• Great attitude
• Hard working
• Dependable
• Honest
• Demonstrate leadership attributes
• Team-player
• Positive attitude & role model
• Responsive to teams needs
• Takes initiative
• Works to serve others
• Motivated to grow and to learn
• Great verbal communicator
• Outgoing/friendly/patient
• Desire for ongoing training/education
• Detailed & keenly observant
• Passion for procedural discipline
• Able to lift 40 - 60 pounds on a consistent basis

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