Job Description

Responsible for the review and auditing of contracts sales documents for accuracy to comply with legal and company policies. Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent. 

• Verification of all financial terms to ensure adherence to company’s underwriting guidelines.
• Verification of all title requirements including vesting, tenancies, and inventory.
• Redaction of any personal identifiable information or bank/cc information.
• Issues identification for any contracts missing documents or having incorrect contract information
• Entering pertinent audit findings into the various tracking systems (i.e. Chorus and TSW)
• Carry out any reasonable request by management of which the employee can perform.
• Receive and validate contract packages sent from site. Notify site of discrepancies.
• Audit contract documents for accuracy of execution and compliance to company policies.
• Receive and review correspondence, i.e. rescission letters, owner kits, etc.
• Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process.
• Manage contract workflow in system to disposition status changes daily, i.e. rescission cancels, NSFs, Credit Card Chargebacks
• Prepare contract packages and cancels to be sent to the imaging department daily.
• Provide customer service to field offices and corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and vacation coverage for DSC audit team as required.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Strong organizational skills with ability to prioritize and function in multiple computer programs
• Ability to produce high volume work product that has a high degree of accuracy
• Must have strong communication skills to convey problems with contracts and required resolution with field sales offices.
• Good communications and interpersonal skills to interact effectively and maintain positive relationships with process partners
• Ability to work overtime when necessary to meet company goals and deadlines
• Ability to multi-task and work well under pressure
• Enthusiastic team player attitude

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Previous timeshare experience a plus
• Knowledge of the documents required for a timeshare closing
• Must have MS Excel experience with creating and maintaining spreadsheets

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