Job Description

Creative Operations Manager

Boston, MA; Newburyport, MA;

Hybrid: In office Mon-Thurs, Remote Fri

Matter is an independent and thriving brand elevation agency unifying digital marketing, PR and creative services. From fast growth startups to established brands, we work with clients across diverse industries, including technology, consumer and professional services. We immerse ourselves in our clients’ worlds so that we can develop and execute strategic, content-rich campaigns that inspire action and build value through measurable results.

As we’ve grown, we’ve maintained focus on building and nurturing a team-oriented and creative environment because we know that when we tap into our collective brainpower we come up with inspired solutions for our clients and because it makes for a happy place to work. We work with people we like and can learn from, making our jobs a positive aspect of a balanced life. At Matter, we prioritize employee diversity, equity and inclusion and value everyone’s unique story. We’re proud of the many awards that we’ve garnered as a Top Place to Work and as a Top Agency in the US, but we’re equally as proud of the many organizations that we’ve helped through our agency-wide volunteer initiative. If you’re the kind of professional that takes their work seriously, but also doesn’t take themselves too seriously, this could be the place to grow your career.

Our Creative group, which includes Design, Video, Motion Graphics, and Web/Interactive, is an essential part of our agency, bringing creative visions to life. We are looking for a highly organized and business-savvy Creative Operations Manager to ensure the smooth execution of creative projects and the management of essential business operations. The Creative Operations Manager will serve as the backbone of our creative group, bridging the gap between creative execution and business operations. This individual will be responsible helping to managing revenue forecasts, help manage resources, and play a key role in business development. Additionally, this role will require a strong focus on client service, ensuring the highest level of care for our clients while fostering and growing relationships. The ideal candidate will thrive in a fast-paced, collaborative environment and possess a unique ability to balance creativity with operational and client relationship management.

Key Responsibilities

Revenue Forecasting:

• Work with the creative and marketing leadership team to develop, maintain, and update revenue forecasts for the Creative group.
• Collaborate with leadership to align forecasts with overall business objectives and ensure accurate projections.

Budget and Expense Management:

• Monitor and manage project budgets, with a specific focus on tracking OOP expenses.
• Provide regular updates to stakeholders on financial status, identifying potential overages or areas for cost optimization.

New Business & Operational Oversight:

• Help drive new business activities working with integrated teams
• Execute contracts and scope as part of the new business process in collaboration with marketing leadership. Serve as a liaison between creative teams and business operations, ensuring alignment and clarity on project scope, timelines, and budgets.
• Handle contracts, vendor agreements, and financial documentation related to creative projects.

Client Service and Relationship Growth:

• Partner closely with marketing leadership to ensure seamless client service and satisfaction.
• Build and maintain strong client relationships by anticipating needs, proactively addressing issues, and delivering exceptional experiences.
• Identify opportunities to expand client relationships by introducing additional services or capabilities from the creative team.

Project Workflow Coordination:

• Collaborate with project managers and creative leads in maintaining schedules, resource allocation, and deliverables.
• Identify and address potential bottlenecks in the workflow to ensure timely project delivery.

Process Improvement:

• Develop and refine operational processes to improve efficiency and communication across teams.
• Implement tools and systems to better track and manage creative project performance and financials.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field.
• 5+ years of experience in creative operations, project management, or a similar role within a creative or marketing agency.
• Proven ability to deliver exceptional client service and grow client relationships.
• Strong financial acumen, with experience in revenue forecasting and budget management.
• Exceptional organizational skills and attention to detail.
• Proficiency in project management software and financial tools (e.g., Excel, Smartsheet, or similar).
• Excellent communication skills, with the ability to collaborate effectively across creative and business teams.
• A problem-solving mindset and the ability to adapt to changing priorities in a dynamic environment.

Why Matter?

A healthy culture requires healthy, happy people. That’s why Matter goes above and beyond to provide exceptional benefits, fun bonuses, and culture perks to our workforce. These include:

• Exceptional company culture, monthly FUN events in all offices, happy hours, and surprise rewards throughout the year.
• A comprehensive time-off plan that includes PTO, sick time, a yearly winter break, birthdays off, short Fridays EVERY week, and other out of office time to support work/life balance.
• Competitive salaries, and lots of room for long-term growth and development
• Top notch health, dental, and vision plans
• Extensive and ever-growing programs for diversity, equity and inclusion, plus a variety of specialized employee resource groups, diversity focused events and initiatives, and more.
• Paid volunteer time through our Helping Hands program.
• Matter Wellness program, featuring extracurricular activities and interoffice competitions
• Employee referral program (get a $$ bonus for each referral we hire)
• Lots of other stellar benefits like a 401K program, pet insurance, FSA and Dependent care plans, paid parental leave, and so much more.

Matter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Matter also participates in the E-Verify program.

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