Job Description

Job Description

Job Description

Cruise Operations Support Specialist

Scootaround is looking for a Cruise Operations Support Specialist to join our Cruise Division in Seattle.

What You Will Do

As a Cruise Operations Support Specialist, you will be responsible for assisting the Cruise Division team in Seattle with various administrative and clerical tasks relating to our mobility equipment rentals for customers traveling on cruise ships and/or to resorts and residences.

What That Actually Involves

• Assist with port ID renewals or new staff requests.
• Support with emergency on-call service.
• Assist with database data entry for equipment re-location and transfers.
• Assist with clarifying equipment availability for the reservations department to facilitate orders.
• Act as the primary point of contact for all Solution Center inquiries.
• Gather and assemble all delivery staff information needed for the cruise line and port access submissions.
• Submit weekly equipment delivery lists to all cruise lines using established cruise line web programs and/or our database delivery reports.
• Ensure all cruise line web programs and staff are up-to-date with the new driver and vehicle information.
• Submit requests to cruise lines for special arrangements for equipment rentals.
• Review all submission confirmations for errors and changes.
• Submit weekly port security clearances for all CV locations worldwide.
• Review delivery reports and notifications of errors, i.e., dates, ships, and missing information.
• Act as a liaison between the cruise lines for miscellaneous requests for information.
• Perform other administrative duties, as required.

What You Will Need

• 3+ years of office support experience.
• Cruise industry knowledge is preferred.
• Exceptional organizational, and time management skills and attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, and Outlook).
• Excellent verbal and written communication skills, telephone manners, and IT literacy.
• The ability to work in a fast-paced team environment.
• Flexible and able to work all shifts, including evenings, weekends, and statutory holidays.
• In-office position.

Additional Information

• Full-time, 40 hours per week.
• Hourly: $21 per hour.
• Full-time employees (and their families) are eligible to enroll in benefits (medical, dental, vision, and basic life insurance).
• Option to enroll in our company’s 401(k) plan.
• Paid Time Off: Employees accrue up to 14 days of paid vacation and 3 paid personal days per calendar year.
• 7 Paid Holidays.

Who We Are

Scootaround is North America’s leading mobility enhancement company. We rent, repair, and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America, and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

We thank all applicants, but only those selected for an interview will be contacted.

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