Job Description

Are you looking for a company who believes in world-class employee culture and focuses on growing YOU professionally?

Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a Customer Service Coordinator to join our growing team in Charlotte, NC.

The primary responsibility for a claims coordinator is to provide the highest level of service and support to Alpine Intel customers. The claims coordinator works to facilitate and own the journey of investigation assignments from initiation to delivery. This includes gathering accurate assignment information from external and internal sources, entry of client and assignment information, providing accurate information around the company’s service capabilities and project status requests, scheduling investigations for the field Operations team, and resolving issues that prevent the assignment from moving to the next project phase.

What Does Alpine Intel Offer You?

• Competitive Compensation Package
• Bonus Opportunity
• Career Growth
• A Diverse & Positive Work Environment
• Professional Development
• Employee Referral Bonus
• Medical, Vision, and Dental Insurance Coverage
• 401K with Match
• HSA and HRA (Employer contributions)
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability
• Tuition Reimbursement
• Paid Time Off and Holidays

Duties and Responsibilities:

• Handle a high volume of calls in a fast paced environment, answering a minimum of 50-100 calls per day.
• Coordinate assessments daily with technicians and end-users.
• Work on all assigned claims until completed by making outbound calls daily and/or sending emails.
• Be detailed in all notations to properly communicate to the team.
• Interface with insurance adjusters to provide regular updates on assessment progress.
• Produce a timely turn-around-time per claim to ensure absolute customer satisfaction.
• Field end-user customer service escalations, as required.
• Build and maintain relationships with the assessing technicians.
• Provide timely internal progress reports to the Alpine Intel Management Team.
• Perform other duties as assigned.

Minimum Qualifications:

• Must be detail oriented with the ability to handle multiple tasks simultaneously.
• Ability to apply critical-thinking, problem-solving, and decision-making in order to prioritize workload and proactively prevent problems
• Must be adaptable with the aptitude and willingness to learn new skills and techniques.
• Must be extremely well organized with the ability to deliver fast and accurate turnaround times.
• Excellent written and verbal communication skills.
• Must be team oriented and enjoy service-oriented work.
• Demonstrate adaptability and flexibility, and perform additional tasks as needed.
• Must have superior customer service skills.
• Must have excellent overall computer skills.
• Must meet or exceed company aptitude standards regarding overall computer and technical proficiency.
• Must conduct business in an honest and ethical fashion at all times.

Physical Requirements:

• Works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
• Noise level in the work environment is typical of that of an office.
• Incumbent may encounter frequent interruptions throughout the workday.
• Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

To learn more about us visit

Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.

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