Job Description

Are you passionate about delivering exceptional customer service and ensuring seamless operations? Jackson and Coker is looking for a Customer Care Coordinator to join the team! In this role, you will help the customer care team ensure that all provider information (physicians and advanced practitioners) is thoroughly reviewed and accurately processed. This coordinator will be responsible for data entry, mapping, and other pre-screening responsibilities. If you are detail-oriented, have a knack for data management, and enjoy problem-solving, this is the perfect opportunity for you to contribute to a smooth customer experience!

Additional Details:

• Pre-populates CVs and contractor information received into the company database or client applications.
• Pulls and uploads contractor verifications.
• Reaches out to contractors’ offices by phone to collect missing contractor information.
• Works with the contractor or group by phone, email, or mail regarding tasks as assigned.
• Assists and develops contact sheets for the contractor’s previous work history, insurance coverage, and any other additional information required.
• Clearly communicates updates on tasks assigned to customer care associates and leadership.
• Supports customer care projects as assigned by the leadership team.

Here’s Why The Atlanta Journal-Constitution Ranks Jackson and Coker A Top 10 Mid-Sized Workplace:

Career longevity

Jackson and Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.

State-of-the-art facilities

Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.

Training

In-depth orientation and ongoing training will prepare you to succeed in this key role.

Culture

Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.

Requirements:

Excellent customer service and organizational skills.

Must be able to work under pressure and sustain a fast paced work environment.

Building trust and respect with partners by consistently exceeding quality expectations.

Ability to multitask and have a strong sense of urgency and time management skills.

Work independently and collaboratively as a team player.

Able to shift focus and direction quickly.

Clearly communicate issues to management.

Strong verbal and written communication skills.

Knowledge of Microsoft Word, Excel and Outlook.

Bachelor’s degree preferred and/or relevant experience.

Credentialing or physician licensing experience preferred.

Privileging/enrollment experience preferred.

EEO Statement

Jackson and Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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