Customer Service Coordinator II Job at Baptist Memorial Health Care Corporation, Jackson, MS

UzhKTWlJM09zTURqNXVLVjYwNGNxR3RUZHc9PQ==
  • Baptist Memorial Health Care Corporation
  • Jackson, MS

Job Description

Overview


Job Summary


The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.


Responsibilities

  • Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Performs daily and monthly close out procedures for internal controls and cash balancing.
  • Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
  • Seeks help from appropriate sources when needed.
  • Complies with all organizational policies regarding ethical business practices.
  • As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
  • Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
  • Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
  • Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
  • Completes assigned goals.

Specifications


Experience


Minimum Required

  • One (1) year of experience in a physician practice or clinic.

Preferred/Desired


Education


Minimum Required


Preferred/Desired

  • Collegiate or medical trade completion. Associates Degree

Training


Minimum Required

  • Current knowledge of medical terminology.

Preferred/Desired


Special Skills


Minimum Required

  • Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired


Licensure


Minimum Required


Preferred/Desired Baptist Memorial Health Care Corporation

Job Tags

Similar Jobs

AG Bells I

Restaurant General Manager (RGM) Job at AG Bells I

 ...Taco Bell Restaurant General Manager (RGM) Ampler dba Taco Bell is seeking a Restaurant General Manager...  ...to ensure the highest standards of food quality, food safety, restaurant safety...  ...management or 2+ years of customer service / fast food experience ~ High School... 

Breakpoint Booking

Talent Agent (remote) Job at Breakpoint Booking

 ...ideal candidate will be gritty, ambitious, and possess a strategic vision for developing talent and driving revenue. As Department Head, you will collaborate directly with the agency owner. This 100% remote, work-from-home position requires exceptional organizational... 

EPITEC

Talent Acquisition Specialist Job at EPITEC

 ...in a fast-paced environment Consistent follow-up and follow-through on all recruiting activities About the Role As a Talent Acquisition Partner , you will play a critical role in supporting our dynamic recruiting team. Youll collaborate with Talent Acquisition... 

Base-2 Solutions, LLC

Software Engineer Level 3 Job at Base-2 Solutions, LLC

 ...Job Description The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive...  ...Experience Ten (10) years experience as a SWE in programs and contracts of similar scope, type, and complexity is required. A... 

Sodexo

Executive Chef 1 Job at Sodexo

 ...other weekend coverage. What You'll Do: oversee the daily food production; handle the food ordering; be hands on and cook...  ...work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall...