Customer Service Representative Job at Compunnel Inc., Auburn, NY

VDhSR2hvbkp0TUhpNGVLVzdVNGVvVzlmZGc9PQ==
  • Compunnel Inc.
  • Auburn, NY

Job Description

Key Responsibilities

  • Serve as the first point of contact for customers via phone and email
  • Route inquiries appropriately and ensure prompt responses
  • Follow ISO9001 Customer Service Procedures and Work Instructions
  • Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager

Preferred Skills & Experience

  • 1–3 years of experience in a customer service role
  • Proficiency with ERP-LX required
  • Financial/accounting aptitude and strong problem-solving skills required
  • Familiarity with MS Office, Salesforce, and general CRM tools
  • Strong communication skills, customer-focused mindset, and ability to work independently
  • Responsible and self-motivated
  • High school diploma required; Associate's degree or some college coursework preferred

Job Tags

Similar Jobs

American Straight A Academy

Biology Instructor Job at American Straight A Academy

 ...passion for teaching, and a flexible schedule for evenings and weekends. Your Responsibilities: Deliver group (2-6 students) online...  ...curriculum within designated timelines. Job Type: Part-time Contact: ****@*****.*** This is a remote position.

Pinoy Ofw

(40) Field Interviewer Jobs in Obrero, Davao City Job at Pinoy Ofw

 ...CASTILLO STREET, AGDAO, RAFAEL CASTILLO, DAVAO CITY/ TELEPHON NO.: (082) 234-6477/ MOBILE NO.: 0917-3103570/ EMAIL ADDRESS:...40 Field Interviewer Jobs in Obrero, Davao City Date: September 20, 202440 FIELD INTERVIEWERSMale and Female.At least High School Graduate.... 

Gjelina Group

Retail Associate / Florist (Part Time) Job at Gjelina Group

 ...FLORIST - RETAIL ASSOCIATE Salary Range: $21 to $23 per hour (DOE and state) Gjusta Goods & Flower Shop : Goods for cooking, gathering, and living - daily essentials created and curated for our restaurants, brought together in a space two doors down from Gjusta Bakery... 

IMCS Group

Principal Product Designer Job at IMCS Group

 ...Job Title: Lead UX Product Designer Location: Malvern, PA Contract Duration: 1 Year (Potential for Extension/Conversion) About the Role We are seeking a visionary Lead UX Product Designer to drive the discovery and design of innovative AI-powered products.... 

Capital City Press

Sports Copy Editor Job at Capital City Press

 ...Job Description Job Description Job Title: Sports Copy Editor Location: Baton Rouge, LA The Times-Picayune | The Advocate is seeking a detail-oriented copy editor who will join an award-winning group of paginators on our sports desk. The job is based...