Job Description

The Customer Service Representative I is a call center position responsible for being the first point of contact for all of AdvaCare's internal and external customers.


Job Duties

• Answer phones in a friendly, professional, customer-centric manner.
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
• Point of primary contact for all customer service-related issues.

Job Requirements

• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
  • Ability to compose clear, concise messages via email and instant message.
  • Ability to speak clearly and articulately when working with internal and external customers on the phone.
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up

Shift Information

This is a weekend, part-time, remote work position, scheduled for twelve (12) hours per weekend once training is completed.


Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, December 1, 2025, through Wednesday, December 31, 2025.

Starting wage: $17.00/hr with an increase to $18.00/hr upon completion of training.

Permanent schedule coverage availability - commences Saturday, January 3, 2026:

Maximum of 12 hours per weekend, consisting of one 8-hour shift (Saturday - 12:30 pm to 9:00 pm) and a 4-hour shift (Sunday - 5:00 pm to 9:00 pm).


Benefits

All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware.

Key Words

Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical

Job Tags

Permanent employment, Full time, Part time, Work at office, Work from home, Home office, Monday to Friday, Shift work,

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