LHH is seeking a direct hire Customer Service Supervisor to sit on client site in Camarillo, CA.
Pay for this role is up to $85,000/year depending on experience.
This is an active customer Service/Sales Support rep with a reduced load to take on supervisory responsibilities.
CUSTOMER SERVICE EXPERIENCE WITHIN MANUFACTURING IS REQUIRED.
ERP experience is REQUIRED.
SUMMARY :
Supervise Customer Service department and ensure service levels are met or exceeded. Establish efficient and balanced workflows that maximize efficiency and produce high levels of service, quality, and customer satisfaction. Provide direct customer support for complicated or critical issues. Assist department manager in monitoring and measuring service metrics to help develop standards, improvements, or changes to process. Assist department manager to ensure projects, department milestones, and goals are met within approved budget
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