Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Boeing

Systems Software Engineer (Associate, Experienced or Senior) Job at Boeing

 ...with us. The Boeing Company is currently seeking a Systems Software Engineer (Associate, Experienced or Senior)to support our Software...  ...with us. The Network Centric Operations Team designs, develops and implements platform agnostic software capabilities/skills... 

BAE Systems USA

Production Planner III Job at BAE Systems USA

 ...clearance is required. Ability to lift heavy objects of up to 50lbs. Ability to stand for long periods of time. #LI-JL2 About BAE Systems Space & Mission Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and... 

LiveOak Fiber

Warehouse Logistics Assistant Job at LiveOak Fiber

 ...Warehouse Logistics Assistant We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas,... 

Domino's Pizza LLC

Closing Shift (Late Night) Pizza Delivery Driver Job at Domino's Pizza LLC

 ...Do you like money in your pocket? Domino's Delivery Experts are paid cash nightly, which includes tips and mileage reimbursement! Our...  ...schedule. Job Benefits Flexible Schedules Cash Paid Daily (mileage + tips) Paid Training Advancement Opportunities... 

Air Products

Summer PhD Intern/Co-op - Chemical Engineering (2026) Job at Air Products

 ...and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products develops, engineers, builds, owns, and operates some of the world's largest industrial gas projects,...