Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Maxion Research

Make Money from Home - Become a Financial Survey Analyst! (Hiring Immediately) Job at Maxion Research

 ...personnel to participate in our local in-person and nationwide remote research studies. Description This gig is perfect for those...  ...Social Media (the use of different social media platforms) Financial (Banking and investing) Retirement (Planning what, when and how... 

InProduction

Inventory Control Specialist Job at InProduction

 ...companies. Come join us! Check out our web page We are currently looking for an energetic, focused and detail-oriented Inventory Specialist to support our team at our Landrum warehouse. The position assists the Inventory Manager in managing product and company... 

Contractor Service and Fabrication, Inc.

Journeyman Concrete Finisher Job at Contractor Service and Fabrication, Inc.

 ...Job Description Job Description Salary: $22-$26 DOE Job Summary: The Journeyman Concrete Finisher is responsible for performing a wide range of skilled concrete finishing duties on construction projects. This role includes placing, finishing, protecting, and... 

Packaging Corporation of America

HELPER~2ND SHIFT Job at Packaging Corporation of America

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers large and small package, transport and display products of all kinds. Our white paper business...

Banner Health

Faculty Pediatric Gastroenterologist - Banner University Medical Center - Tucson Job at Banner Health

 ...Pediatrics BE or BC Pediatrics Gastroenterology Main Location: Banner- University Medical Center Tucson , 1625 N. Campbell Avenue,...  ...) - 36 Pediatric ED - 18 Banner University Medicine is a health system anchored in Arizona that makes the highest level of care...