Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

LPL Financial

VP, Office of the CEO (San Diego) Job at LPL Financial

 ...Job Overview LPL Financial is seeking a strategic, results-driven Vice President to join the Office of the CEO. The ideal candidate will bring a strong blend of strategic rigor, executive presence, and operational excellence. You will play a key role in shaping and... 

Antonio & Vittoria Italian Tavern

Dishwasher Job at Antonio & Vittoria Italian Tavern

 ...Antonio & Vittoria Italian Tavern is looking to hire a full-time Dishwasher able to enjoy our team. Full-time position from Tuesday to...  ...cleaning requested Company Description We are a small Italian Restaurant with a lot of ways to grow your career Company Description... 

Lionsgate

Executive Assistant, Film Production & Development Job at Lionsgate

 ...media company located in Santa Monica is seeking an Assistant for Production & Development to support the Executive Vice President's daily...  ...role, strong communication skills, and knowledge of the film industry. The position offers a competitive salary between $43,... 

Lutheran Services Florida

Court Liaison (7997) Job at Lutheran Services Florida

 ...and communities are vibrant . LSF is looking for a talented Court Liaison who wants to make an impact in the lives of others....  ...skills. Computer experience in a Windows environment, Microsoft Office (Excel, WORD, POWERPOINT), ability to learn and utilize other software... 

TruBlue Home Service Ally

Painter and drywall finisher Job at TruBlue Home Service Ally

 ...social media, booking jobs, finding subcontractors, paying for insurance and handling all finances. More about the Painter and Drywall Finisher role: We are searching for a reliable and enthusiastic painter and drywall finisher to help our Home Technicians deliver excellent...