Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Hyatt

Executive Chef Job at Hyatt

 ...Job Description Carpenter Hotel The Opportunity This is an exciting opportunity to take the lead in a kitchen known for its craftsmanship and character. As Executive Chef, youll oversee all culinary operations, mentor a passionate team, and design menus that... 

Sitter.com

Sitter Wanted - Hiring Caring Nanny In Longview, Texas $15 Per Hour For Fun & Engaging Childcare Services! Job at Sitter.com

We are a friendly family in Longview, Texas, looking for a part-time nanny to care for our toddler. We need someone who is reliable, loving...  ...entertained and happy.We offer a competitive wage of $14 per hour. The hours are flexible, making this a great opportunity for... 

4th Day Trucking

Class A local driver WALMART HOME DAILY Job at 4th Day Trucking

 ...Call Hunter @ (***) ***-**** Home Daily! WALMART Account 3 months exp required! WILL WORK WEEKENDS! Night shift ! NO TOUCH FRIEGHT!4 months experience required! Must have a clean record! NO SAP DRIVERS ! Pays 1320.00 a week! Highlights: Daily Home time Drivers... 

Filtrex Service Group

Accounting Internship Job at Filtrex Service Group

 ...development Job Overview: We are seeking a motivated and detail-oriented Accounting Intern to join our accounting team, with a focus on Accounts Receivable (AR), starting in January 2026. This internship provides a valuable opportunity for students or recent graduates to... 

Children's Healthcare of Atlanta

Physician - Pediatric Epileptologist Job at Children's Healthcare of Atlanta

 ...clinical area. Children's Healthcare of Atlanta + Emory Our pediatric neuroscience department is expanding, and we are actively seeking skilled faculty to help us continue providing advanced neurological and epilepsy care. As a member of our team, you'll be part of...