Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Banner Health

Banner Staffing Medical Imaging Assistant Job at Banner Health

**Primary City/State:**Phoenix, Arizona**Department Name:**Banner Staffing Services-AZ**Work Shift:**Day**Job Category:**Clinical...  ...Services, we're excited about what the future holds for health care. Our team has come together with the common goal: Make health... 

Maxim Healthcare

LPN Home Care Nurse Job at Maxim Healthcare

 ...in Elizabethtown, KY is hiring for a Licensed Practical Nurse (LPN) to work with Pediatric and/or Adult patients in their own homes...  ...Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Home and... 

Language Link

Spanish Interpreter Job at Language Link

We are looking for Spanish Interpreters in Vallejo, Fairfiled and Vacaville, CA for medical onsite (in person) appointments!The Requirements and Qualifications: Be fluent in both English and the target language. State Certified a plus Have strong verbal communication... 

Tzumi Electronics

English/Spanish Copywriter -- Retail & E-Commerce Job at Tzumi Electronics

 ...across packaging, PDP (product detail pages), and all other in-store and digital touch points. Must be fluent in standard/neutral Spanish to be broadly understood. The ideal candidate is a strategic and collaborative storyteller with a sharp eye for detail, an instinct... 

Success Academy Charter Schools, Inc.

SY25-26 High School Teacher Job at Success Academy Charter Schools, Inc.

 ...schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love...  ...\n \n \n A rigorous and relevant academic major (i.e, biology, history, chemistry, economics, physics, English, mathematics,...