Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

ARCO a Family of Construction Companies

Assistant General Counsel (Emeryville) Job at ARCO a Family of Construction Companies

 ...construction industry Assess and mitigate ARCOs risk and provide suggestions to General Counsel and business leadership Maintain and grow relationships with vendors and title companies Assist Operations and Leadership in problemsolving and managing risk Manage... 

Carowinds

Security Area Manager Job at Carowinds

Overview: The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement...  ...and EEO policies, and demonstrates commitment to customer service in all aspects of employment. Oversees scheduling, interviewing... 

Lowe's Pro Supply

Digital Marketing Manager Job at Lowe's Pro Supply

 ...The Digital Marketing Manager oversees digital campaigns, content strategy, and performance analytics to elevate Lowe's Pro Supply's online presence and support business growth. Drive Performance and Revenue to the bottom line. Essential Functions; Develop and execute... 

Gainor Staffing

Web Designer Job at Gainor Staffing

 ...learning, and work-life balance.They are seeking a talented Web Designer to create and update engaging user experiences for their sites...  ...while making a tangible impact.This is a fully remote freelance position paying $60-70/hr .Responsibilities: Concept and implement... 

New Story Schools

Instructional Coach Job at New Story Schools

 ...empower students to grow and prepare for meaningful adult lives. Join our team and help students write their new story. As the Instructional Coach at New Story Schools, you will strengthen teaching practice through collaborative, student-centered coaching. Your work...