Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Renaissance Jewelry NY

Social Media Content Creator Job at Renaissance Jewelry NY

 ...Job Description Job Title: Content Creator Licensed Fine Jewelry (Part-Time) Location: Long Island City, NY (In-person, 3 days...  ...support supplemental content needs. Provide direction and review raw content from creators to ensure brand, visual, and licensing... 

Hyundai of Louisville

Lot Porter/Attendant Job at Hyundai of Louisville

 ...necessary. Place buyer guides and stock tags in vehicles. Keep lots neat and orderly, moving cars as directed by the general manager...  ...Drive vehicles to and from service lane, service stalls, and parking lot as needed. Make key tags for and handle inventory of... 

RCM Healthcare Services

School Based Paraprofessional Job at RCM Healthcare Services

 ...environment Qualifications: Experience working with children required; school or childcare experience preferred Experience with students with special needs strongly preferred High school diploma or equivalent required; college coursework a plus Strong... 

Delaware Park Casino & Racing

Table Games Dealer (PT/OC) Job at Delaware Park Casino & Racing

 ...the game to participants, according to established requirements. Ability to calculate odds quickly and accurately to pay winning bets and collect losing bets. Ability to determine the appropriate chip denominations for cash received. Must be cognizant of the security... 

Ethos Medical Staffing

Travel Endoscopy Registered Nurse Job at Ethos Medical Staffing

 ...Job Description Ethos Medical Staffing is seeking a travel nurse RN Endoscopy for a travel nursing job in Du Bois, Pennsylvania. Job Description & Requirements ~ Specialty: Endoscopy ~ Discipline: RN ~ Start Date: 02/02/2026~ Duration: 13 weeks ~40 hours...