Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Dixon Bros., Inc.

Truck Driver Class A CDL - Tanker/Hazmat - Great Falls, MT Job at Dixon Bros., Inc.

 ...Falls, Montana has opportunities for professional Class A CDL Truck Drivers to drive for the leader in the tanker and propane trucking...  ...region. We have contracted business to haul Gasoline, Diesel Fuel, Jet Fuel or LPG Products for our customers. Dixon Bros., Inc... 

Ada County Highway District

Project Inspector Job at Ada County Highway District

 ...Project Inspector / Sr. Project Inspector Applications are now being accepted for a Project Inspector / Sr. Project Inspector in the...  ...of college level courses in Civil Engineering or a related field are preferred. Any equivalent combination of experience and... 

Yale New Haven Health

APP - CTICU Job at Yale New Haven Health

 ...Lawrence + Memorial, and Westerly hospitals; several specialty networks; and Northeast Medical Group, a physician-led multi-specialty group...  ...everyone, whether you love arts, history, parks or delicious food. Responsibilities As a valued member of our team, you will... 

Automatic Leasing Service

Delivery Driver/Helper Job at Automatic Leasing Service

 ...looking for motivated, dependable, and customer-first delivery drivers and helpers to join our fast-growing team! In this hands-on role, you'...  ...communities Load, unload, and maneuver appliances (up to 150+ lbs. with a dolly) Install washers and dryers on-site... 

Boeing

Systems Integration Analyst (Experienced or Lead) Job at Boeing

 ...aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity,...