Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Signature HealthCARE

Regional Nurse Consultant (RN) Job at Signature HealthCARE

 ...across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based...  ...healthcare industry. Overview The ideal Signature Clinical Care Consultant Candidate would have working knowledge of Medicare, Medicaid... 

Mt. Washington Pediatric Hospital

HVAC Mechanic - Building Engineer Job at Mt. Washington Pediatric Hospital

 ...HVAC Mechanic - Building Engineer (Maintenance) Dae Sung, LLC is currently seeking a full-time HVAC Mechanic to support our contract to provide operations and mechanical maintenance services at the Harold D. Donohue Federal Courthouse in Worcester, MA. Working Schedule... 

Soliant

Travel CVOR Surgical Tech | Chesapeake, Virginia Job at Soliant

 ...Job Description Job Description Certified Surgical Technologist (CST) Certification and minimum 2+ years CVOR Tech experience required. Applicants who do not meet these qualifications will not be considered. An opportunity is available for a skilled professional... 

USAA

Licensed P&C Insurance Professional - Sales and Service (Signing Bonus) Job at USAA

 ...September, October , November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment...  ...currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San... 

Nightingale Nurses - Allied

Travel Nurse RN - Cardiac Cath Lab Job at Nightingale Nurses - Allied

 ...Job Description Nightingale Nurses - Allied is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Coral Springs, Florida. Job Description & Requirements ~ Specialty: Cardiac Cath Lab ~ Discipline: RN ~ Start Date: 12/08/2025~ Duration...