Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Enterprise

Accounting Internship Summer 2025 Job at Enterprise

 ...Overview Gain real-world business, accounting, and financial training that will teach you all aspects of financial management pertaining...  ...office in Romulus MI. This is a Full-Time Summer Internship beginning May ending in August 2026 and pays $19.00 / hour... 

Playmakers Nashville

Program Manager Job at Playmakers Nashville

 ...the sports industry. Through strategic programming, professional development, and community...  ...Nashville seeks an experienced Program Manager to lead and execute the day-to-day operations...  ...Hybrid work model: Flexibility to work remotely while maintaining a consistent in-person... 

Airswift

Manufacturing|Dispatcher I Job at Airswift

 ...States Visa Sponsorship: Not Available Elevate Your Career in Manufacturing | Dispatcher I Join a dynamic team in the Oil & Gas industry as a Dispatcher I, where you will play a crucial role in coordinating field activities and ensuring efficient logistics... 

Bespoke Technologies, Inc.

Financial Data Analyst Job at Bespoke Technologies, Inc.

 ...BT-51 Financial Data Analyst Skill Level: Subject Matter Expert Location: Herndon (fully on-site, no remote option) **MUST HAVE A POLY CLEARANCE TO APPLY** Required Skills: # Demonstrated minimum of 5 years of experience tracking budgetary funds... 

Ervin Cable

Dispatcher Job at Ervin Cable

 ...more connected career At Ervin Cable Construction, LLC, as a Dispatcher, you'll manage technician schedules, assign tasks, and...  ...completion of service requests. Connecting you to great benefits ~ Remote (or Hybrid) (Only added where applicable)~ Weekly Paychecks...