Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Essentia Health

SPEECH LANGUAGE PATHOLOGIST - Rehabilitation Services (Casual) - Fargo, ND Job at Essentia Health

 ...code of ethics, &/or scope of practice Work where the patient need is highest (including flexing to other departments) when home department schedule allows Primary work hours during the day, Monday through Friday between the hours of 8 a.m. and 4:30 p.m., with... 

Aulani, A Disney Resort & Spa

Recreation Host/Hostess -Full Time, $27.95/Hour Job at Aulani, A Disney Resort & Spa

 ...environment Previous cabana or pool service experience Knowledgeable about Resort and surrounding areas Knowledge of Hawaiian/Japanese language preferred Previous experience in hospitality or tourism related role on the Hawaiian Islands preferred Full... 

Acadian Contractors Inc

Offshore Fitter Job at Acadian Contractors Inc

 ...is responsible for accurately laying out, cutting, and fitting piping, vessel, and structural components based on supplied drawings or...  ...instructions to welders to build up low spots or short pieces with weld. ~**Straighten warped or bent parts using sledge, hand torch,... 

Disability Solutions

Senior Director of Learning - Field Readiness Job at Disability Solutions

 ...The Position Who We Are Genentech (GNE), a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world... 

Cornerstone University

Application Developer-Entry Level Job at Cornerstone University

 ...Time SalariedWe are looking for a motivated and eager-to-learn Application Developer to join our IT team. This entry-level role is ideal for someone with a foundational understanding of software development who is ready to grow their skills in a supportive environment....