Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Addison Kenway

Dermatology Nurse Practitioner Job at Addison Kenway

 ...Dermatology Nurse Practioner - Somers Point, New Jersey Job#16628902 Step into a cutting-edge dermatology practice known for pioneering patient care and treatment advancements. You will take the lead in diagnosing and managing a wide spectrum of skin conditions, with... 

Prime Staffing

Travel Operating Room RN Job at Prime Staffing

 ...is no week-day call. RTO: 5 days max with no more than 2 consecutive. No RTO the day prior or after a holiday. No RTO on weekends. About Prime Staffing At Prime Staffing, we understand the importance of finding the perfect fit for both our clients and candidates... 

Murphy USA

Regional Recruiter I Job at Murphy USA

 ...As a Regional Recruiter with Murphy USA, youll play a key role in connecting great talent with great opportunities. Youll manage full-cycle recruitingsourcing, screening and presenting top candidates who align with Murphy USAs values and operational goals. This role... 

SynergisticIT

Junior Data scientist/ junior Java Jenkins Developer-remote Job at SynergisticIT

 ...which the job market is flooded with hundreds and thousands of laid off jobseekers who are competing with existing jobseekers. For entry level job seekers to get client interviews and jobs they need to differentiate themselves by ensuring they have exceptional skills and... 

Ernst & Young Oman

Senior Master Data Governance & Strategy Leader (Honolulu) Job at Ernst & Young Oman

 ...A global professional services firm is seeking a Senior Consultant in Data Management to lead client engagements with a focus on establishing and implementing data governance frameworks. You should have a strong background in data privacy and systems implementation, along...