Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Home Helpers of South Bergen County

HHA/CNA Live-In weekend caregiver Job at Home Helpers of South Bergen County

 ...salary ~ Paid time off ~ Training & development ~ Wellness resources Immediate opening for an HHA or CNA certified live-in caregiver. This is a weekend only job Friday 8am-Monday 8am. Client has mid stage Parkinson's Disease. Experience working with Parkinson... 

SmartLogic

Software Developer Job at SmartLogic

 ...timely response to any submissions. ***We are seeking a Software Developer with a successful track record in the planning, implementation...  ...on youth workforce development , software developer apprenticeships , our Elixir Wizards |> conference , and the Baltimore Women... 

Mathnasium (ID: 2410104)

Math Instructor/Tutor Fully Remote Job at Mathnasium (ID: 2410104)

 ...students and our employees! We set ourselves apart by providing Math Instructor / Tutors with: A rewarding work from home opportunity to...  ...Salary ~$13-$15/hour Schedule We are looking for Online Instructors to work M - F with Daily Availability from 3:00... 

South Mill Champs

Heavy Handler (Production) Job at South Mill Champs

 ...some weekends and holidays. Occasionally be able to wash the mushrooms. PREFERRED SKILLS: A professional and positive attitude Attention to detail Ability to drive electric pallet jacks Ability to communicate with Supervisors and Managers

Jamie Grayem

Physician Assistant / Interventional Radiology Job at Jamie Grayem

 ...Physician Assistant / Interventional Radiology Las Vegas, NV $130,000 - $160,000 + Bonus + Paid Relocation + SIGNING BONUS Comprehensive Benefits Package: Medical, dental, vision, 401(k), FSA, life insurance, disability coverage Work-Life Balance: 4-day workweek...