Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

NIKE

Design Director, Footwear Upper Innovation Job at NIKE

 ...WHO YOU'LL WORK WITH As the Design Director of Footwear Upper Innovation, within the Nike Upper Systems team, you will ignite, explore...  ...work at PHK, Nike World Headquarters ~ Bachelor's degree in Industrial Design, Product Design, Fashion Design, Textile Design, or... 

Velocity Rail Solutions

CDL A Relief Truck Driver - Train Fueling (Laborer) Job at Velocity Rail Solutions

 ...Velocity Rail Solutionshas been a trusted provider of locomotive fueling services since 1996. We operate under long-term contracts with...  ...a full benefits package available after 60 days of employment. Drivers find out our benefit offerings, low deductibles, premiums,we... 

Z. Wilson Talent Solutions

Campus Recruiter Job at Z. Wilson Talent Solutions

 ...Job Description We are seeking an energetic and relationship-focused Campus Recruiter Oral Surgery to support the long-term growth of our client, an oral surgery platform. This position will work remotely with some travel and is responsible for building strong,... 

Cafepharma, Inc

Pharmaceutical Sales Territory Representative Job at Cafepharma, Inc

 ...Pharmaceutical Sales Territory Representative As one of our Pharmaceutical Sales Representatives (Entry level / Experienced) you will manage and develop long-term relationships with physicians and other healthcare professionals for the customer accounts in your geographic... 

JABIL CIRCUIT, INC

Circuit Design Engineer (MEMPHIS) Job at JABIL CIRCUIT, INC

 ...convey technical solutions for areas of competence both to other engineers and to business personnel. Work with engineering team to...  ...ESSENTIAL DUTIES AND RESPONSIBILITIES Assist Senior or Lead Design Engineer in the Development and utilization of processes for Electrical...