Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Rose's Agency

Full Time Housekeeper/Cook Miami Beach Job at Rose's Agency

 ...Discreet, professional, and trustworthy Able to work independently and manage time efficiently Long-term mindset and interest in growing with the family Schedule: Monday through Friday, full-time Compensation: Salary commensurate with experience (DOE)

Staff Solve

NON CDL Delivery Driver Job at Staff Solve

 ...Job Description Job Description Bilingual Non-CDL Stake Bed Driver East Downtown Houston (77011) Schedule: Monday Friday, 8:00 AM...  ...Responsibilities: Safely operate a non-CDL stake bed truck for local deliveries and pickups Load and unload materials at customer and... 

Seronda Network

Entry Level Communications Assistant Job at Seronda Network

Join Seronda Networks as a Entry Level Communications AssistantAbout Us: At Seronda Networks, we offer more than just cutting-edge solutions; we provide a thriving environment for professional growth, collaboration with a passionate team, and recognition of your contributions... 

Nexus Family Healing

Human Resources Manager Job at Nexus Family Healing

 ...training opportunities ~ Advancement pathways and internal promotion ~ And much more! Position Summary The agency Human Resources (HR) Manager is responsible for overseeing all agency HR functions and operations in conjunction with Nexus home office policy,... 

Antit

React Native Developer (b) Job at Antit

 ...React Native Developer This is a remote position. We are looking for a React Native developer interested in building fintech mobile apps for both the iOS and Android platform. We need badass developers. Requirements - Excellent communication, leadership skills...