Customer Service Supervisor Job at Whole Foods Market, Boston, MA

U01OTWhvL0dzc1BnN09LVjZFUWJxR2xWZkE9PQ==
  • Whole Foods Market
  • Boston, MA

Job Description

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills:

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Job Tags

Similar Jobs

Core Medical Locums

Locum Tenens Nurse Practitioner - Family Practice Job at Core Medical Locums

 ...Job Description Core Medical Locums is seeking a Nurse Practitioner Family Practice for a locum tenens job in Irvine, California. Job Description & Requirements ~ Specialty: Family Practice ~ Discipline: Nurse Practitioner ~ Start Date: ASAP ~ Duration... 

Firma de Reclutamiento en PR

Handyman Job at Firma de Reclutamiento en PR

 ...Mnimo un (1) ao de experiencia en funciones similares. Conocimiento en plomera y tareas de mantenimiento de facilidades (handyman). Excelentes destrezas de servicio al cliente. Disponibilidad para trabajar lunes a viernes de 8:00am a 5:00pm.Patrono con... 

Management Recruiters International

Dental Assistant Job at Management Recruiters International

 ...741-4111 | E: ****@*****.*** Schedule a Meeting: We have a Full-Time Dental Assistant opportunity available in Washington, DC 20006! You must temp in this office Monday-Thursday before being hired on permanently to ensure this opportunity is a... 

SEIU 503

Union Organizer, External (Bilingual Preffered) Job at SEIU 503

 ...Union Organizer, External (Bilingual Preffered) at SEIU 503 summary: A Union Organizer engages directly with workers and communities to expand union membership and strengthen labor movements. Responsibilities include developing worker leaders, organizing campaigns,... 

Wellstar Health Systems, Inc.

Radiation Therapist PRN Job at Wellstar Health Systems, Inc.

 ...healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: The PRN Staff Radiation Therapist in the Radiation Oncology Department applies ionizing radiation to a diverse population of patients in accordance with the...