Customer Success Manager (Remote) (Hiring Immediately) Job at Fireflies.ai, San Francisco, CA

VDhGRWpZVE10c1hoNCtLYzdrVVpvVzVTZFE9PQ==
  • Fireflies.ai
  • San Francisco, CA

Job Description

is the #1 AI voice assistant -- automating note-taking, making meetings searchable, and turning voice into action & insights. It integrates into Zoom, Google Meet, and all major web-conferencing platforms. Fireflies is trusted by over 16M users across 300k+ companies worldwide. This year, Ramp recognized Fireflies as the 6th most popular AI platform behind OpenAI, Midjourney and Anthropic. Chances are you’ve seen Fireflies in one of your meetings!

We are seeking a passionate and results-driven Customer Success Manager to join our team. In this role, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our SaaS products. You will be responsible for building strong, lasting relationships with our customers, understanding their needs, and guiding them to success. Customer education and adoption of features like implementing AI apps, integrations, workflows, health checks, low usage analysis, and ensuring retention.

Responsibilities:
  1. Customer Onboarding: Assist new customers in getting started with our product, providing guidance, and training, and ensuring a smooth onboarding process.
  2. Account Management: Develop and maintain strong relationships with key customer accounts. Act as their main point of contact and advocate within the company. Explore expansion opportunities and PLS.
  3. Product Expertise: Become an expert in our SaaS product(s) and stay updated on new features and enhancements. Be able to effectively communicate product benefits and solutions to customers.
  4. Customer Training: Create and deliver training materials and webinars to help customers maximize the value of our product.
  5. Customer Support: Address customer inquiries, resolve issues, and escalate when necessary. Ensure timely responses to customer support tickets.
  6. Customer Feedback: Gather customer feedback, case studies, quotes, G2 reviews, and insights to provide input to the product development team for continuous improvement.
  7. Renewals and Upselling: Monitor customer usage and work on renewing subscriptions. Identify opportunities for upselling and cross-selling additional services or features.
  8. Customer Success Plans: Collaborate with customers to create and execute customer success plans that align with their goals and objectives.
  9. Churn Prevention: Proactively identify and address factors that may lead to customer churn. Develop strategies to mitigate churn and increase customer retention.
  10. Reporting: Maintain and provide regular reports on customer engagement, satisfaction, and product usage to internal stakeholders.

Qualifications:

  1. Bachelor's degree in a relevant field (Business, Marketing, Computer Science, etc.).
  2. Previous experience in a Customer Success role, preferably within the B2B SaaS industry.
  3. Strong communication, interpersonal, and relationship-building skills.
  4. Excellent problem-solving abilities and a customer-centric mindset.
  5. Proven ability to work independently and as part of a team.
  6. Familiarity with Customer Relationship Management (CRM) software is a plus.

Note: Availability to work in the PST time zone and accommodate North American customer needs.

We keep our Hiring process pretty straight and simple:

  1. 1st Round: Assessment to check the problem-solving ability.
  2. 2nd Round: Call with the Global Recruitment Manager.
  3. 3rd Round: Call with the GTM team.
  4. 4th Round: Call with the Leadership Team.
  5. 5th Round: Reference check and offer.

Values that are important to us:

  1. You're data-driven and customer-focused.
  2. You have excellent communication written and oral (a must-have for remote teams).
  3. You measure your results & automate when possible.
  4. You get 10% better at something every week.
  5. You have an internal compass and take accountability & initiative.
  6. You thrive in globally distributed, 100% remote teams.

Perks & Benefits:

  1. Competitive compensation.
  2. Work remotely from anywhere.
  3. Opportunities to move laterally within a team and grow rapidly.
  4. Paid time off and flexible leave policy.
  5. A no boss culture that empowers you to take ownership.
  6. Flexible working hours to fit your lifestyle.
  7. LGBTQ+ friendly.
  8. Fun international offsite to connect and recharge.
  9. Tech reimbursements to support your work.

About us:

At Fireflies.ai , we’re dedicated to revolutionizing the way teams interact with AI in their daily workflows. Our inclusive culture champions security, innovation, customer experience, and growth. Backed by $19 million from top-tier investors like Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce, Fireflies is driven by a passionate 100+ member global team spanning 20+ countries and every timezone. We’re building a world-class, global-first team, and we dogfood our own product to do so.

We are an equal opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

Job Tags

Full time, Immediate start, Worldwide, Flexible hours,

Similar Jobs

Medical Office

Medical Receptionist - PART TIME Job at Medical Office

 ...Job Description Job Description Medical Receptionist - PART-TIME Very fast-paced office looking for a team-player who can multi-task. Some duties include (but not limited to): Phones, Charting, Filing, Message Taking, Scheduling Must have computer knowledge... 

Elite Home Care Day Centers & Transportation Pickens

Non- Medical Transportation Driver(Pickens) NO Weekends! Job at Elite Home Care Day Centers & Transportation Pickens

Job Description:The Transportation Specialist shall transport the Members/Riders to and from Elites Day Centers or riders to medical appointments in a safe and lawful manner on a daily basis. It is the responsibility of the Transportation Specialist to perform a daily... 

Effct.org

Digital Marketing Intern - Summer 2025 Job at Effct.org

 ...inequality, and pandemics, amongst others. We are looking for an intern to join the Effct.org team for an 8-week internship in the...  ...graphic design, copywriting (captioning social posts), and/or video editing. Ability to work independently and in a team environment... 

Tricoci Salon | Spa

Licensed Massage Therapist - $2,000 to $4,000 sign-on... Job at Tricoci Salon | Spa

 ...confidence at the forefront of beauty. We are a team of the most creative minds in the industry. We are looking for our next Licensed Massage Therapist to join our team. This individual will help create, cultivate, and promote a high-quality wellness environment for our... 

Globe Life - Kekoa Jacobs

Entry Level - Work From Home Job at Globe Life - Kekoa Jacobs

 ...Your Career with Ao Globe Life All From Home! &##127775; Want to start a career that...  ...remote position! Whats in it for You?~ Work From Home Forget the commute and work...  ...morning person or a night owl, weve got shifts to match your lifestyle. ~ A Team That...