Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...healthcare allows you to escape the monotony of a traditional work routine, keeping your career exciting and fulfilling. You'll have the chance to participate in volunteer work and community outreach programs, giving back to the communities that welcome you during your travels.
...Schedule: Friday-Tuesday 12am (midnight)-8am Wednesday and Thursday off Under general direction from the shelter supervisor, oversees daily operations of shelter and assists residents in their day-to-day requirements. Accountabilities Receives prospective...
Advance your career as a full-time licensed psychiatric mental health nurse practitioner (PMHNP) on TeamHealth"s behavioral health team in the Charlottesville, Virginia, area. While you focus on patient care, TeamHealth supports you by providing you with flexibility and...
What we're looking for Our team is looking for a talented and experienced community lead to help grow and engage our community. Youll establish strong relationships with the community through various initiatives and community support. The candidate will have an...
...Professional Growth Opportunities ~100% Remote Working Positions ~ Comprehensive Benefits (... .../Life Balance Job Description: Claim metrics must be kept current. Handle a... ...conferences, client meetings, mentor other adjusters and assist management as requested. All...