Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Job Description Job Description You would be promoting our club on the Las Vegas Strip. Once you found someone that would like to come to the club you would give us a call and we would pick them up and take them to the club immediately getting there we would pay you...
...Careers With Purpose Sanford Health is one of the largest and fastest-growing... ...: 40.00 Job Summary The Nurse Practitioner (NP) provides service to patients in... ...controlled substances. Certified Psychiatric & Mental Health (PMHNP-BC) Obtains and subsequently...
...Us: Hilldrup began in 1903 as a small operation serving a single community. Today, we are one of the largest agents for United Van Lines, the nations largest and most respected van line with a clear vision of being the best moving services company, period. Hilldrup...
...Universal Destinations & Experiences Internship Program: Applications Close: February 28th, 2025, at 11:55PM ET. Submit your application... ...if able, key art, birdseye's and marketing art to support the Creative Studio project design needs. They will also be creating 3D...
...akin to a nimble startup incubated within Walmart, is building the best-in-class suite of... ...optimizing ML solutions for low latency inference times. What Youll Do: The Senior Machine... ...Job Description can be made available as part of the hiring process. About Global...