Dental Front Office Receptionist Job at DENTAL ESTHETICS STUDIO PC, Atlanta, GA

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  • DENTAL ESTHETICS STUDIO PC
  • Atlanta, GA

Job Description

Dental Front Office Receptionist Location Atlanta, GA (Midtown area) :

Our dental practice in the Midtown area is looking for a Bilingual Front Desk Associate ! Job responsibilities include answering the phone, scheduling appointments and verifying insurance, treatment planning and answering any questions patients have while providing excellent customer service.

Our practice offers a team spirit and encourages growth with continuous opportunities for professional and personal development. We offer competitive wages, great benefits, and opportunities for advancement. A fun and fast-paced environment!

Schedule:

  • Tues-Friday
  • Weekend availability
  • Full-Time

Experience:

  • Insurance Verification
  • Treatment Planning
  • Customer Service: 1 year (Required)
  • Dental office experience 2 years (Required)
  • Reliably commute to work
  • Excellent communication and strong customer service skills
  • A minimum of two years' experience required in a fast-paced dental office with PPO insurance (preferred)
  • Experience with dental software Open Dental (preferred)
  • Bi-Lingual (Spanish) (preferred)
  • Collections experience (preferred)
  • Ability to multi-task
  • Excellent computer skills
  • Comfortable in high- volume environment

Benefits:

  • Dental insurance
  • Health insurance
  • Competitive base pay - PLUS BONUSES!
  • Benefits such as: Health & Dental Insurance, Paid Holidays and Paid time off!

Responsibilities:

  • Have patients complete demographic forms as necessary, review forms, and update on system for new and existing patients
  • Answer phone calls, texts, emails, etc regarding patient appointments & questions.
  • Collects patient's payments at time of visit.
  • Document in Open Dental payments.
  • Educate and discuss the dentist's treatment plan with the patient after diagnosed and reviewed by the clinical staff, explain, promote, and adhere to company payment policies and procedures
  • Obtain high treatment acceptance by explaining cost of treatment, insurance coverage and finance options
  • Present treatment plans and give estimates of treatment costs in an effective manner
  • Sense of urgency when guiding patients to prioritize their treatment and providing scheduling options
  • Track all outstanding treatment plans, make phone calls for recalls and unscheduled treatment plans daily
  • Submit, track and follow-up on pre-authorizations
  • Answer phones and schedule appointments
  • Confirm patient appointments two (2) business days prior to the patients' appointments.
  • Collect payment from patients prior to visit and allocate accordingly
  • Send insurance claims accordingly to billing company
  • Monitor accounts daily for the following day for outstanding balances and have plan for collection.
  • Must be professional and personable when interacting with patients, whether on the phone or in-person, to create a great first impression of the practice
  • Ensure accurate and positive communication skills when forming connections during consultations and discovering optimal payment plans for each patient
  • Promote flexibility and understanding when scheduling, rescheduling, and using the proper callback system to maintain office flow in an energetic and exciting work environment
  • Exhibit strong organizational skills when collecting co-payments, and verifying insurance
  • Participate in morning huddle, chart review and all routine office meetings as necessary.

Qualifications

  • High School Diploma or equivalent
  • Minimum of 2 years in a dental or healthcare field
  • Experience in dental or medical field with scheduling and verifying insurance preferred
  • Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Parental leave

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 2 years (Required)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Shift work, Weekend work, Day shift,

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