Job Description

Dental Front Office Receptionist Location Atlanta, GA (Midtown area) :

Our dental practice in the Midtown area is looking for a Bilingual Front Desk Associate ! Job responsibilities include answering the phone, scheduling appointments and verifying insurance, treatment planning and answering any questions patients have while providing excellent customer service.

Our practice offers a team spirit and encourages growth with continuous opportunities for professional and personal development. We offer competitive wages, great benefits, and opportunities for advancement. A fun and fast-paced environment!

Schedule:

• Tues-Friday
• Weekend availability
• Full-Time

Experience:

• Insurance Verification
• Treatment Planning
• Customer Service: 1 year (Required)
• Dental office experience 2 years (Required)
• Reliably commute to work
• Excellent communication and strong customer service skills
• A minimum of two years' experience required in a fast-paced dental office with PPO insurance (preferred)
• Experience with dental software Open Dental (preferred)
• Bi-Lingual (Spanish) (preferred)
• Collections experience (preferred)
• Ability to multi-task
• Excellent computer skills
• Comfortable in high- volume environment

Benefits:

• Dental insurance
• Health insurance
• Competitive base pay - PLUS BONUSES!
• Benefits such as: Health & Dental Insurance, Paid Holidays and Paid time off!

Responsibilities:

• Have patients complete demographic forms as necessary, review forms, and update on system for new and existing patients
• Answer phone calls, texts, emails, etc regarding patient appointments & questions.
• Collects patient's payments at time of visit.
• Document in Open Dental payments.
• Educate and discuss the dentist's treatment plan with the patient after diagnosed and reviewed by the clinical staff, explain, promote, and adhere to company payment policies and procedures
• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage and finance options
• Present treatment plans and give estimates of treatment costs in an effective manner
• Sense of urgency when guiding patients to prioritize their treatment and providing scheduling options
• Track all outstanding treatment plans, make phone calls for recalls and unscheduled treatment plans daily
• Submit, track and follow-up on pre-authorizations
• Answer phones and schedule appointments
• Confirm patient appointments two (2) business days prior to the patients' appointments.
• Collect payment from patients prior to visit and allocate accordingly
• Send insurance claims accordingly to billing company
• Monitor accounts daily for the following day for outstanding balances and have plan for collection.
• Must be professional and personable when interacting with patients, whether on the phone or in-person, to create a great first impression of the practice
• Ensure accurate and positive communication skills when forming connections during consultations and discovering optimal payment plans for each patient
• Promote flexibility and understanding when scheduling, rescheduling, and using the proper callback system to maintain office flow in an energetic and exciting work environment
• Exhibit strong organizational skills when collecting co-payments, and verifying insurance
• Participate in morning huddle, chart review and all routine office meetings as necessary.

Qualifications

• High School Diploma or equivalent
• Minimum of 2 years in a dental or healthcare field
• Experience in dental or medical field with scheduling and verifying insurance preferred
• Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Shift work, Weekend work, Day shift,

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