Job Description

Job Description

Job Description

Job Title: Front Desk Scheduler 
Location: Blue Hill Peninsula Dental
Job Type: Full-Time
Reports To: Office Manager or Practice Owner

Position Summary:
We are seeking a friendly, organized, and proactive Front Desk Scheduler to join our dental team. The ideal candidate will be the first point of contact for patients and must demonstrate a warm, positive attitude, even when working with patients who may be anxious, frustrated, or in pain. This role is crucial to the efficiency and productivity of the office, requiring strong communication, scheduling, and multitasking skills.

Key Responsibilities:

• Greet patients warmly and professionally, creating a welcoming and supportive environment.
• Answer and manage multi-line phone systems; handle inquiries, schedule appointments, and direct calls appropriately.
• Schedule patient appointments with attention to maximizing daily production and provider efficiency.
• Proactively identify and fill gaps in the schedule to optimize productivity.
• Reschedule appointments as needed due to cancellations or changes, maintaining flexibility and ensuring minimal disruption.
• Collect patient payments, co-pays, and balances accurately; process credit card and cash transactions.
• Confirm appointments via phone, text, or email.
• Verify and update patient information and insurance details.
• Communicate clearly with both patients and the clinical team to ensure seamless coordination.
• Maintain a clean and organized front desk and reception area.

Qualifications:

• Previous dental or medical front office experience preferred, but not required.
• Outstanding customer service and interpersonal skills.
• Ability to remain calm, positive, and compassionate with patients in a variety of emotional states.
• Strong organizational skills and attention to detail.
• Proficient with dental scheduling software (Dentrix, Eaglesoft, Open Dental) is a plus.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Basic knowledge of dental terminology is helpful.
• Reliable, punctual, and a team player with a professional demeanor.

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