Job Description

Job Summary:

The Desktop Support Analyst is responsible for providing 2nd and 3rd level technical support for the end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, and a multitude of software applications, including but not limited to, all Microsoft Office products.

Job Duties:

• Provide senior-level day to day support for the end users in regards to their hardware and software needs and applications
• Assist the end user in a timely resolution of any issues they may have regarding software and or hardware problems
• Document and record procedures for new hardware and software; configure, deploy and support Blackberry's, Windows Mobile Devices, Android, and iPhones for all users
• Work with Configuration Management systems servers such as SCCM & Altiris
• Maintain Universal Computer image and Software Packages
• Monitor and report on Software/Hardware compliance; and administer software updates and patch management for desktop environment.

Job Qualifications:

• In-depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, device drivers, and associated peripherals
• In-depth knowledge of the Microsoft Office suite of applications, Word, Excel, PowerPoint, Outlook
• Ability to configure and troubleshoot email clients such as Microsoft Outlook; and in-depth knowledge of Active Directory administration.

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