Join to apply for the Desktop Support Analyst role at Insight Hospital and Medical Center . Location : Coldwater, MI (Insight Hospital). Insight Hospital is a leading healthcare institution in Michigan, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally. Position Overview: Insight Hospital is seeking a dedicated Desktop Support Analyst to join our IT team. The Desktop Support Analyst will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service. Responsibilities Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals. Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors. Install, configure, and maintain desktop operating systems, applications, and software updates. Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees. Set up conference rooms with AV equipment as needed. Provide support for RingCentral phone system, escalating issues as needed. Set up new users in RingCentral portal, assign numbers, extensions, and voicemail. Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems. Document and track support requests, resolutions, and user interactions in the IT ticketing system. Collaborate with other IT teams to escalat e and resolve complex technical issues in a timely manner. Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage. Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations. Set up and delete user accounts in AD. Assign permissions via group assignments. Assist network team with issues related to switches. Set up printers on users' computers and map network drives as needed. Must be on call during weekends and off hours as required. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 2+ years of experience in desktop support or a similar IT support role. Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365). Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors. Familiarity with ITIL best practices for incident management, problem management, and change management. Excellent communication skills and ability to interact professionally with end-users of all technical levels. Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus. Benefits Competitive salary Comprehensive healthcare benefits Retirement savings plan Paid time off and holidays Professional development opportunities Seniority level Entry level Employment type Full-time Job function Information Technology Industries Hospitals and Health Care #J-18808-Ljbffr Insight Hospital and Medical Center
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