Job Summary:
We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users.
Key Responsibilities:
Respond to and resolve second-level support tickets and escalated issues from the help desk.
Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices.
Provide support for Windows, macOS, Microsoft 365, and other enterprise applications.
Configure, install, and maintain end-user devices and software applications.
Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation.
Maintain documentation for technical procedures, solutions, and user guides.
Work with Level 3 support or vendors for complex issues that require further escalation.
Ensure timely communication and resolution of issues in line with service level agreements (SLAs).
Provide remote and on-site support as needed.
Educate users on best practices, basic troubleshooting, and IT policies.
Required Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
3 5 years of experience in IT support or help desk role, with at least 1 year at L2 level.
Strong knowledge of Windows and macOS environments.
Experience with Active Directory, Microsoft 365, and remote desktop tools.
Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell).
Excellent problem-solving and customer service skills.
Ability to prioritize and multitask in a fast-paced environment.
Preferred Qualifications:
IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar.
Experience supporting virtual environments (e.g., Citrix, VMware).
Familiarity with mobile device management (MDM) platforms.
Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to help transport others to healthcare appointments in your own vehicle around North Central and Northwest Wisconsin! At Veyo, we help people get to and from their non-emergency medical appointments...
...them through transformation initiatives to grow revenue, improve operational efficiency, and reinvent customer experience. This is a high?impact leadership role with visibility across Adobes executive team, product organization, and global customer base. Youll shape the...
...Job Description Job Description Marketing Manager needed for a fast-growing skincare company in Irvine, CA. Direct Hire role paying... ...communication such as Asana, Teams, Email and text message to work with remote team members effectively. ~ Possess strong collaboration...
...language is a huge plus, but not a requirement Job Types Full-time, Part-time Salary: Base Rate $35.00 - $45.00 per hour for SLPA In addition to the base rate, driving time, mileage, and cellphone use are reimbursed additionally and separately from the base...
...fixtures and gauges to check work and perform detailed inspection of parts produced Required Skills & Experience 1+ years of TIG welding experience or equivalent training TIG Certification AWS D1.2 (or able to achieve within 60 days of employment)...