Job Description

Roles & Responsibilities:

• Hands on working experience of L2 End User Computing/Desktop Support.
• knowledge of Windows 7 & Windows 10/11 administration, Active Directory, Group Policies, Office/Microsoft 365.
• L1 Administration of Windows Server 2012 & 2016
• Operating systems installation, maintenance, imaging & security patching
• Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Asset & inventory management
• Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.)
• SLA Management, MIM, VIP User Support
• Vendor Management
• Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
• Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.
• ITIL Foundation Certified and expertise in ITIL processes.

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