Desktop Support Engineer Job at Tata Consultancy Services, New York, NY

UWM5QWhvWFB0Y2ppNU9HVDZVNGRwR2xRZGc9PQ==
  • Tata Consultancy Services
  • New York, NY

Job Description

Roles & Responsibilities:

  • Hands on working experience of L2 End User Computing/Desktop Support.
  • knowledge of Windows 7 & Windows 10/11 administration, Active Directory, Group Policies, Office/Microsoft 365.
  • L1 Administration of Windows Server 2012 & 2016
  • Operating systems installation, maintenance, imaging & security patching
  • Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Asset & inventory management
  • Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.)
  • SLA Management, MIM, VIP User Support
  • Vendor Management
  • Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
  • Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.
  • ITIL Foundation Certified and expertise in ITIL processes.

Job Tags

Work experience placement,

Similar Jobs

McCormack Partners Ltd

Roofing Estimator Job at McCormack Partners Ltd

Roofing Estimator Tampa, FL $80,000 - $120,000 (Depending on Assessment) + Bonus Company Overview: McCormack Partners are working with a well-established commercial roofing contractor based in the Tampa region that has been established since 1986. With a specialization... 

Klover LLC

Makeup artist Job at Klover LLC

 ...Benefits: ~401(k) matching ~ Employee discount ~ Flexible schedule Schedule: ~4 hour shift ~8 hour shift ~ Day shift ~ Evening shift ~ Monday to Friday ~ Weekends as needed Supplemental Pay: Commission pay Tips Work Location: In person... 

YPM

Content Writer / Copywriter Job at YPM

 ...optimized content for websites, blogs, social media, white papers, articles, infographics,...  ...editing, publishing, and retiring content or working with potential software to perform...  ...strategies, and tactics within content digital marketing. Experience and skills required:... 

Bayview Physicians Group

Medical Coder Job at Bayview Physicians Group

 .../GYN, Colo/Rectal, Urgent Care, Dermatology, ENT and much more. Remote and/or Hybrid opportunities are available. Duties & Responsibilities...  ...notes, and op notes to apply appropriate CPT, ICD-10 and HCPCS codes. Review denied claims queues needing coding review for... 

Sodexo

Airline Lounges Executive Chef Job at Sodexo

 ...operations. The ideal candidate will have extensive experience in food, beverage, and culinary services, a strong attention to detail,...  ...work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall...