Desktop Support IT Technician Job at Revel Staffing, Jacksonville, FL

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  • Revel Staffing
  • Jacksonville, FL

Job Description

A confidential defense manufacture is seeking an experienced Desktop Support Technician to provide on-site technical support across multiple facilities. This role is perfect for a hands-on IT professional who enjoys problem-solving, supporting clinical staff, and working in a fast-paced, mission-driven setting.

Key Responsibilities

  • Provide desktop, hardware, and software support to end-users.

  • Troubleshoot and resolve technical issues through an IT ticketing system (ServiceNow or similar).

  • Install, configure, and maintain computers, peripherals, and applications.

  • Travel between assigned sites to provide timely and efficient support.

  • Ensure accurate documentation of issues, resolutions, and system updates.

  • Collaborate with IT leadership and other team members to improve workflows and optimize support processes.

Qualifications

  • Minimum 1years of IT support experience in a desktop or site support role.

  • Hands-on experience with ServiceNow or comparable IT ticketing systems.

  • VantageClear certification (or equivalent active security clearance) is required 

  • Strong interpersonal and communication skills; ability to work effectively with non-technical users.

  • High attention to detail, organization, and ability to prioritize tasks.

  • Reliable transportation required; must be able to travel between sites daily.

Job Tags

Full time,

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