Job Description

Senior Desktop Engineering Manager

Location: Rockville, MD

Overview

We are looking for a delivery-oriented Desktop Engineering Manager responsible for overseeing the internal user experience across Windows, Mac OS, and VDI environments . This role involves managing services, ensuring technical compliance, and leading high-performing teams to provide a seamless desktop experience. The Senior Desktop Engineering Manager operates autonomously, reporting directly to a Senior Director or Vice President.

Key Responsibilities

1. Service Delivery & Support

• Manage, monitor, and report on desktop services and service levels to ensure an exceptional end-user experience.
• Oversee "White Glove" executive support for high-priority users.
• Ensure hardware certification across desktop environments and in-office devices (e.g., monitors, docking stations).
• Lead and manage teams to deliver high-quality software products on a predictable schedule.
• Coordinate with internal and external partners for optimal service delivery.
• Manage financial and budget activities related to desktop engineering.

2. Technical Strategy & Innovation

• Define, communicate, and execute the go-to-market strategy for end-user experiences, including target segments, priorities, and approach .
• Document end-user policies and processes for standardization and compliance.
• Evaluate and pilot new Digital Employee Experience (DEX) products and Unified Workspace Management (UWM) tools.
• Ensure technical integrity, security compliance , and alignment with organizational technology strategies.
• Use data-driven decision-making and advanced engineering practices to enhance operational efficiency and product quality.
• Develop a flexible technical vision and roadmap for end-user computing environments.

3. Communication & Collaboration

• Plan and coordinate hardware/software installations and upgrades .
• Interface with helpdesk support to ensure customer needs are prioritized.
• Work closely with Product teams to prioritize tasks and groom backlogs.
• Establish credibility as a leader, coach, and collaborator across the organization.
• Drive cross-organization and cross-product initiatives to improve service delivery.
• Maintain clear and timely communication with stakeholders to manage risks, issues, and changes.

4. Team Building & Leadership

• Build and develop high-performing, self-organizing engineering teams .
• Oversee staff performance, training, mentoring, and recruiting efforts .
• Foster a culture of continuous feedback and improvement .
• Supervise technicians to ensure efficient resolution of end-user issues .

Required Skills & Qualifications

Technical Expertise:

• Experience with MECM/SCCM, Intune, JAMF, and DEM tools (e.g., Aternity).
• Experience administering VDI environments (e.g., Citrix).
• Knowledge of Windows and Mac OS imaging, patching, and software packaging .
• Advanced scripting and automation skills.
• Strong background in technology strategy, DevOps, security, compliance, and performance optimization .

Leadership & Communication:

• Proven ability to influence decisions, build consensus, and communicate effectively .
• Knowledge of change management principles and ability to learn new technologies quickly.

Education & Experience Requirements

• Bachelor’s degree in Computer Science or a related field (or equivalent experience).
• Minimum of 3 years of experience as a technical engineering manager .
• 7+ years of experience in end-user hardware standards and desktop architecture .
• 3+ years of experience in end-user software lifecycle management .

Preferred:

• Master’s degree in Computer Science or a related field.

Work Conditions

• Work is primarily onsite in Rockville, MD .
• Occasional travel and extended hours may be required.

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