Job Description
Job Description
Job Description
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician to work fully onsite at a client office in Fort Mitchell, KY.
We are looking for a knowledgeable technician with strong customer service skills and a background in desktop support. The ideal candidate will have at least one to two years of relevant experience, a valid driver's license, and the ability to lift and carry heavy equipment or work in physically demanding positions when necessary.
RESPONSIBILITIES:
- Provide in-person and remote support to agency users for desktop hardware, software, and peripherals.
- Install, troubleshoot, and repair equipment in a Windows-based environment.
- Maintain professionalism and responsiveness in a customer-facing technical support role.
- Perform basic network troubleshooting and connectivity diagnostics.
- Maintain accurate documentation of incidents, service requests, and resolutions.
- Collaborate with other support technicians and IT personnel to ensure seamless service delivery.
QUALIFICATIONS:
- Minimum 1–2 years of experience in desktop support or related IT field.
- Proficiency in troubleshooting Windows-based systems and hardware components.
- Basic knowledge of network connectivity and diagnostics.
- Strong interpersonal and customer service skills.
- Valid driver’s license and reliable transportation.
- Ability to lift heavy equipment and work in physically uncomfortable positions for extended periods.
Company Description
Quantam is a leading recruitment firm helping our clients discover top talent.
Company Description
Quantam is a leading recruitment firm helping our clients discover top talent.
Job Tags
Hourly pay, Work at office, Remote work,