We are seeking a Director of Patient Experience to lead initiatives that enhance patient satisfaction, streamline scheduling processes, and provide personalized support throughout the healthcare journey. This role is dedicated to creating a seamless, patient-centered experience that fosters loyalty and positive outcomes. The Director will be responsible for driving our four pillars of patient satisfaction and brand loyalty: Environment, Expectations, Care Delivery, and Value.
Key Responsibilities:
1. Patient Experience Strategy:
2. Concierge Strategy:
3. Scheduling Optimization:
4. Staff Leadership and Development:
5. Cross-Department Collaboration:
6. Policy and Procedure Development:
7. Community Engagement:
8. Budget Management:
9. Performance Improvement:
Qualifications:
If you are passionate about redefining the patient experience and driving service excellence, we invite you to apply!
Department: Administration Bargaining Unit: Non Union Campus: MOSES Employment Status: Regular Full-Time Address: 111 East 210th Street, Bronx
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 224204 Salary Range/Pay Rate: $175,000.00- $175,000.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
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Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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