The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience strategic and tactical plan. The Director will serve as a leader who will drive performance improvement in the areas of HCAPHPS, Press Ganey, and other surveys that measure patient and family experience at the MMC both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.
Education/Skills:
Master's Degree required.
Extensive knowledge of Improvement Methodology
Strategic planning, leading large scale change management initiatives
Demonstrated success with program management
Excellent leadership, communication, presentation skills and the ability to influence required.
Past work successfully managing patient experience initiatives
5 years of hospitality experience including previous leadership/management experience
Preference given to candidates with a quality background in healthcare.
Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma
Department: Network Performance Group Bargaining Unit: Non Union Campus: MOSES Employment Status: Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220688 Salary Range/Pay Rate: $138,750.00- $185,000.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
N/A; #GDMD; #LI-VK1
...is seeking a proactive, organized Customer Onboarding Manager to lead new B2B clients through the onboarding processfrom contract signature... ...and secure work. Our whitelabeled B2B Staffing Platform as a Service (SPaaS) is reimagining staffing from the ground upbringing...
...internship its a chance to build serious experience, a valuable network, and long-term upside. What Youll Do: As a DFX intern, youll work directly with our leadership team across a range of high-impact projects, including: Supporting capital raise efforts...
...Full-Time Certified Surgical Technologist (CST) Providence Surgery Center- A multispecialty surgery center Are you a skilled and... ...operations. Benefits: Competitive salary commensurate with experience. Comprehensive healthcare benefits package. Professional...
...Assistant to join an established Hospitalist team at Geneva General Hospital. Experience in Hospital Medicine preferred. This daytime... ...sports, schools in the Finger Lakes area are a perfect place for children to learn and grow. APPLY NOW or TEXT Job #EC227878 and email...
...summary: The Licensed Clinical Psychologist (Virtual) provides remote mental health services, assisting patients with psychotherapy... ...across the United States in our mission to rewire the mental healthcare system for access and affordability. We equip mental health practitioners...