Job Description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location 680 Lake Shore Drive Job Description Manage the day-to-day operations of the Cash and Customer Service departments. Promote a customer service culture through appropriate education and management of staff. Ensure customer service issues are resolved in a timely manner. Use effective service recovery skills to solve problems or service breakdowns when they occur. Serve as the initial point of contact for operations leadership to manage customer service and cash posting concerns. Consistently model our Service Principles in internal and external interactions. Contribute customer service information and recommendations for continuous improvement. Develop and implement productivity, quality, and customer-service standards. Monitor status of staff workload using ad hoc and system produced reports that identify weekly activity performed, trends in activity and impact of unworked accounts. Provide feedback to staff regarding the status of assignments and instruction in processes that will resolve balances and meet or exceed best of practice standards. Ensure all cash is posted accurately and timely for both patient and non-patient accounts. Manage the daily reconciliation of cash. Coordinate with Finance to assure all deposits related to Accounts Receivable are in balance. Implement and test regulatory requirements affecting payment processing and cash posting, including adherence with the most current version of following X12 HIPAA mandated transactions. Coordinate with RCM PMO resources to identify process improvements and coordinate activities for areas including remittance information for all RMOs and changes pertaining to payment posting functions. Monitor self-pay credit inventory and ensure resolution is occurring within regulatory requirements. Manage PLB accounts within established time frames. Investigate adjustments and refunds as necessary to assure that all appropriate efforts to resolve were successfully exhausted. Provide feedback to staff regarding errors in refund and adjustment transactions. Align department goals and manage department resources and budgets to meet Lurie Children’s strategic objectives. Knowledge, Skills and Abilities: Bachelor’s Degree in Health Care, Management or Information Technology related field. A combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job. Minimum five (5) years of experience with revenue cycle operations. Excellent analytical, written, and oral communication skills. Ability to articulate facts and ideas clearly and concisely. Working knowledge of personal computers and Microsoft Windows OS and applications. Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital. Education Bachelor's Degree (Required) Pay Range $130,000.00-$214,510.40 Salary At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offers a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. Benefit Statement For full-time and part-time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental, and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program There’s a Place for You with Us At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: [email protected] #J-18808-Ljbffr Ann & Robert H. Lurie Children's Hospital of Chicago

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