Ecommerce Coordinator Job at Clarity Recruiting, Essex County, NJ

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  • Clarity Recruiting
  • Essex County, NJ

Job Description

Job Description

We are looking for a highly motivated and customer-focused Ecommerce/ Customer Service Representative to join our team. This role involves managing communications via phone, email, live chat, or in-person, depending on the organization.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
  • Resolve product or service issues by clarifying customer complaints and determining the best solutions
  • Maintain accurate records of customer interactions, transactions, and feedback
  • Follow up on customer interactions to ensure satisfaction
  • Escalate unresolved issues to the appropriate departments or supervisors
  • Stay updated on product knowledge, company policies, and procedures
  • Process orders, forms, applications, and requests
  • Handle returns or complaints in a courteous and empathetic way
  • Identify opportunities to upsell or cross-sell products and services when appropriate

Qualifications:

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Job Tags

Work experience placement,

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