Job Description
Welcome to Ovation Healthcare! At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit
JOB SUMMARY Provides technical application support for complex clinical or business applications in the healthcare environment. Includes gathering, analyzing and evaluating user needs, and implementing, optimizing, supporting and troubleshooting clinical or business applications.
EDUCATION REQUIREMENTS - Bachelor's degree preferred with 3 years' experience in relevant field, or Associate's degree with 8 years' experience in relevant field, or high school diploma with 13 years' experience in relevant field.
EXPERIENCE REQUIREMENTS - Required: Certification in EPIC Resolute Professional Billing Administration
- Required: Proven experience with successful project implementations/system support.
- Preferred: Prior healthcare information systems experience in area of specialty. Strong working knowledge of hospital / ambulatory clinical and/or business workflows. Experience working with electronic medical records and patient charts, or enterprise systems.
LICENSURE/CERTIFICATION/LISTING - Valid Driver's License | Valid Driver's License
- For clinical employees: Must maintain licensure appropriate to clinical education and training, without lapse.
- Must satisfactorily complete required EPIC certification testing.
ESSENTIAL JOB FUNCTIONS - Thorough understanding of Professional Fee Billing Revenue Cycle
- Experience building, testing and implementing Resolute Professional Billing functionality.
- Experience troubleshooting Charge Capture, Charge Review and Claims.
- Collaborates with internal and external technical and end user groups to ensure applications and other third party systems meet the organization's clinical and business needs when building and implementing the system.
- Maintains knowledge of new technical concepts and solutions and their application to healthcare. Assists with implementation and support of third party systems.
- Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions.
- Involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
- Understands and translates the business/clinical functionality into system configuration and workflow validations.
- Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
- Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
- Provides technical application support, triage, and troubleshooting for complex applications. Participates in on-call coverage for off-hours and application validation during scheduled downtimes. Monitors the systems for data quality, efficiency, operation, and data integrity and appropriately escalates issues/problems.
- Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross functional applications utilized by the organization.
KNOWLEDGE, SKILLS AND ABILITIES - Ability to multi-task with excellent attention to detail.
- Superior analytical, problem solving, research and decision-making skills.
- Proven track record of academic and/or professional success.
- Knowledge of business or clinical processes and workflows.
- Strong communication, prioritization and follow up skills.
- Willingness to address issues and take ownership, knowing when and how to escalate issues.
- Ability to work independently and with a team in a collaborative environment.
- Requires proficiency in the use of a computer for tasks such as creating/evaluating workflow diagrams, testing, creating documentation, etc.
Ovation Healthcare
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