Role Name: French Translation Support

Location: Toronto, ON (onsite)

Job Type: Contract

Responsibilities

Refer Conversation Scripts Bot Responses and user journeys created in English for Chatbots and translate them into Canadian French language
Translation should factor in user personality character tone meaning not literal translation and human user interactions
Responsible for Designing and testing of chat conversations flows and user journeys based on different bot personas
Thinking of different ways in which a user can speak with a Human or Bot agent
Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding
Develops mockups flows redlining and other creative prototyping related items
Unit test flows report observations and log defects in English
Sign off testing after defects are resolved

Experience Required

Excellent communication and writing skills in English and Canadian French
Exceptional creative thinking writing and persona building skills
2 years experience in linguistic analysis Conversation design copy editing or similar role preferred in Content development roles
Innovative thinker with the ability to come up with creative solutions
Team player with excellent interpersonal skills and ability to influence collaborate and communicate to internal resources and external vendors

Nice to have skills

Knowledge of insurance domain industry
Familiarity with chatbots voice enabled devices or other conversational channels
Familiarity with social channels like Slack FB Twitter Skype MS Teams etc
Storyteller and editorial mindset with an ability to predict audience preferences

Hourly pay, Contract work,