Guest Service Agent Job at Hilton Albany, Albany, NY

U3M5Tmo0L050Y1RuNStHUzdra2NvMmhUZHc9PQ==
  • Hilton Albany
  • Albany, NY

Job Description

Responsibilities
  • Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
  • Provide information to guests about the procedures, policies and facilities of the hotel.
  • Making accommodation reservations for guests who may be relocating
  • Maintain all guest reservations in accordance with credit card security requirements.
  • Maintain all training requirements as set forth by General Manager.
  • Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
  • Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
  • Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
  • Respond to guest's requests for immediate repairs.
  • Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
  • Report lost-and-found items in accordance with hotel procedures.
Qualifications
  • 1 year of customer service preferred
  • High school diploma or equivalent
  • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must display very good organization and time management skills
  • Must be able to walk and climb/descend stairs approximately 20% of the time
  • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  • Must be able to regularly lift and carry up to 20 pounds without assistance
  • To always maintain a high standard of personal hygiene and appearance
Pay rate: $20.22/hour

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Hilton Albany

Job Tags

Local area, Immediate start, Relocation,

Similar Jobs

Planet Group

Clinical Data Manager / Analyst Job at Planet Group

 ...The Opportunity: The Senior Clinical Data Manager is responsible for all aspects of the data management process from the development of project documentation, system set-up, User Acceptance Testing (UAT), routine data review through database lock of clinical trials... 

REAP Healthcare Agents

Urology / Physician Assistant / Nurse Practitioner / New Grads Welcome Job at REAP Healthcare Agents

 ...Job Description Job Description Immediate need for a couple Nurse Practitioners or Physician Assistants to join a Multi Spec / Urology Group. Lets Discuss Most details / FAQs on the table for discussion New grads welcome We have a need currently for... 

Parrish Healthcare

Certified Nursing Assistant Job at Parrish Healthcare

 ...responds to patient requests and performs other nurse directed functions with clinical...  ...Provides patients' personal hygiene by assisting with bedpans, urinals, baths, backrubs, shampoos...  ...: Formal Education: ~ High School Diploma/GED required. Work... 

UC San Diego

(LCSW) Clinical Social Worker III - ACHD Job at UC San Diego

 ...accredited by the Adult Congenital Heart Association (ACHA). The ACHD social worker is responsible for the evaluation and ongoing psychosocial...  ...Science Examiners.~Licensed Clinical Social Worker (LCSW) - issued by the state of California.~Three (3) years of post... 

Optum

Per Diem Patient Access Representative Associate - New Ulm, MN Job at Optum

 ...Join us to start Caring. Connecting. Growing together. The Per Diem Patient Access Representative is responsible for greeting and welcoming patients in person.Provides a standard registration process by collecting demographic and financial data and enter...