Guest Service Agent - DoubleTree by Hilton Ocean Point Resort Job at Colwen Hotels, North Miami Beach, FL

U005RmhvWEd0OFBqN09XVDdFd1ZvMmxmZHc9PQ==
  • Colwen Hotels
  • North Miami Beach, FL

Job Description

DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels Property, is seeking a friendly, customer service focused Guest Service Agent to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you. This position will work a combination of first and second shifts.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Provide exceptional guest service
  • Efficiently manages the operations of the front desk, ensure check in and check out is timely
  • Warmly and professionally welcome all guests
  • Process guest check-in: confirm reservations, assign guest rooms
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events
  • Maintain knowledge of upcoming events, local area, and hotel offerings
  • Ensure prompt delivery of billing to guests
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
  • Ensure lobby and shared areas are neat and orderly
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls
  • Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift
Requirements:
  • One year of related experience, hotel preferred
  • Prior Hilton brand experience preferred
  • Bilingual - English/Spanish
  • Excellent verbal and written communications skills
  • Strong organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
We've got you covered: Benefits & Perks
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EOE M/F/D/V Colwen Hotels

Job Tags

Holiday work, Work experience placement, Local area, Flexible hours, Shift work, Night shift,

Similar Jobs

NORWESTA

FARM WORKER Job at NORWESTA

 ...PART-TIME FARM WORKER POSITION FOR THE RIGHT PERSON(S) ON A SMALL ORGANIC, SELF-SUSTAINABLE FAMILY FARM. GOOD FARMLAND ALSO AVAILABLE IF YOU WANT TO GROW FOOD FOR YOUR OWN USE HERE AS WELL. BONUSES/COMMISSIONS ON SALES IN ADDITION TO PART-TIME WAGES. Responsibilities... 

Kaiser

Manager I Behavioral Health PSW MFT LPCC-Emergency Department Job at Kaiser

 ...Crisis Team. Responsible for program design and implementation within unit. Monitors access indicators: responsible for utilization management. Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the... 

PERK Social Media

Social Media Account Manager Job at PERK Social Media

 ...Social Media Account Manager PERK Social Media (New Orleans) PERK...  ...decision-making to meet a clients marketing goals. Is not afraid to "...  ...Social. Analyze whats working and whats not to refine...  ...required, but we also work from home enough that you can enjoy... 

Signify Health

Nurse Practitioner for In-home Visits Job at Signify Health

 ...engage with their health? At Signify Health, part of CVS Health, our mission is to build...  .... *Were hiring board-certified nurse practitioner contractors* to conduct In-home Health Evaluations...  ...travel or getting to an appointment on time. We also have the time to ask the right... 

Evergreen Building and Construction

Digital Marketing Strategist Job at Evergreen Building and Construction

 ...company in the construction industry is looking for a skilled Digital Marketer . Digital Marketing Job Requirements and...  ...through digital marketing. Plans, executes, and measures experiments and conversion tests. Collaborates with internal teams to...