Job Description

AT A GLANCE

Using the highest standards of customer service, you will be a phone-based Coach who supports people in their stop-smoking and/or vaping process. Coaches are trained in the Quit for Life model, which has over 30 years of evidence-based success. Coaches utilize participant-focused interventions, as well as behavior change models to impact participants to quit tobacco and/or vaping products.

You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

What You'll Do

• Coaches are trained in the Quit for Life model and will assist participants in creating individualized action plans over the phone, Secure Messaging (emails), Chat, or text in making successful life changes with quitting tobacco and/or vaping products.
• Coaches will spend 6-7 hours a day (completing about 2.5 calls per hour) on the phone talking, chatting, or texting with participants in the Quit for Life Program both inbound and outbound.
• Adapt telephonic/chat coaching and education methods to accommodate the unique physical, psychosocial, cultural, and age-specific needs of each client.
• Coaches apply excellent active listening skills and demonstrate ability to effectively communicate verbally and in writing.
• Coaches demonstrate high attention to detail.
• Demonstrate dependability and professional demeanor.
• Demonstrate ability to manage various technologies.

What We're Looking For

• Undergraduate degree; preferably in health education, sociology, psychology, or related field.
• Basic level of proficiency in PC-based word processing and database documentation (Word, Excel, PowerPoint, Internet, Outlook) with the ability to navigate multiple applications, send emails, and perform data entry.
• Prior work experience in direct behavior change education and/or behavior change services, coaching/counseling, chemical dependency counseling or health education.
• Bilingual with English and Spanish.
• Ability to demonstrate insight into human behavior and to communicate and interact with individuals at varying levels of skill and education preparation.
• Willingness to teach, learn and be open to new and innovative ways of delivering prevention intervention services.

Shift Start/End Time : Comfortable working an 8-hour shift with at least 1 weekend day; evening shifts to be covered.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Hourly Rate: $27.00 - $29.00
  
  
  • Note actual salary is based on geographic location, qualifications and experience
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group's Optum Health. Together we're focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not provide visa sponsorship for this role at this time.

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Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Work experience placement, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

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