Help Desk Support and Level 1 Technician Job at TeamLogic, Inc, Morris Plains, NJ

U01KQmhvM09zTURnNE8yWDZVZ2JxR2xmZkE9PQ==
  • TeamLogic, Inc
  • Morris Plains, NJ

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

SynergisticIT

Junior Level Java/Full Stack Developer Job at SynergisticIT

 ...network of tech giants, including Google, Apple, PayPal, Dell, Cisco, Client, etc. Presently, we are actively looking for entry-level Java Developers with a driven mindset. Get the right opportunity and gain experience in building web-centric solutions on Java.... 

Expert Staffing West

Dispatcher Job at Expert Staffing West

 ...Expert Staffing West is seeking a Dispatcher in Poway for a moving company. Monday-Friday Job Summary: Final Mile Local Dispatcher are the main point-of-contact for company drivers in our final mile program. They relay relevant company information to drivers... 

Ryder System

Truck Driver CDL A Team No Experience Needed Job at Ryder System

 ...Position Description New CDL Graduate Start your Career with Ryder's Driver Development Program Apply Here with Ryder Today...  .... We want the right driver to join us at Ryder. 6 - 9 Months Experience ask about our Extended Driver Development Program! We have developed... 

Washington State University

EEO/Title IX Investigator/Coordinator | Washington State University Job at Washington State University

 ...EEO/Title IX Investigator/Coordinator Online applications must be received before 12:00am on: November 18, 2024 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 1138-NN_ADMINPRO - Coordinator, 1... 

TJX Companies, Inc.

Morning Cleaning/Janitorial Associate Job at TJX Companies, Inc.

 ...Contribute To The Growth Of Your Career Responsible for maintaining a clean and organized store environment with a focus on floor care....  ...Who We Are Looking For: You! Excellent customer service skills Able to work a flexible schedule to support business...