Hiring Customer Success Specialists - Night shift only Job at Two95 International Inc., Remote

U3NGQmg0N0dzc1hnNWVHZDZFd2FxRzFXY2c9PQ==
  • Two95 International Inc.
  • Remote

Job Description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls.

Qualifications:

● Education: Bachelor's Degree, Diploma, or equivalent in any field.

● Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

● Language: B2 level proficiency in English.

● Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

● Typing speed of at least 40wpm with 90% accuracy.

● Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

● Assist customers in placing online orders.

● Provide support through phone calls.

● Process payments securely.

● Proactively support customers and maintain brand reputation.

● Identify and escalate priority issues.

● Collaborate with the team to improve customer support.

● Maintain and improve service quality

Job Tags

Remote job, Full time, Work experience placement, Shift work, Sunday,

Similar Jobs

Dimension Mortgage Corp

Loan Officer Job at Dimension Mortgage Corp

 ...Mortgage Corp, our goal is to provide home loans to our clients while offering the lowest...  ...based role for a Mortgage Loan Officer located in Wilmette, IL. The Mortgage Loan...  ...paperwork completion. Qualifications Experience and skills in Loan Officers and Mortgage... 

McD Concrete Enterprises, LLC

Concrete Carpenter/Finisher Job at McD Concrete Enterprises, LLC

 ...are the types of things that appeal to you, then this is the job for you! We have positions open for carpenters, laborers, and concrete finishers on our jobsites across Greater Cincinnati and Northern Kentucky! As a member of one of our crews, you will help install... 

Natural Buds LLC

Cannabis horticulture consultant Job at Natural Buds LLC

 ...description: Provide specialized expertise on designing, operating, and optimizing a 60 acre greenhouse facility for a commercial cannabis cultivation. The consultant will bridge traditional agriculture with the unique needs and strict regulations of the cannabis... 

Infinity Rehab

Director of Rehab Job at Infinity Rehab

 ...Are you ready to lead and make a meaningful impact through evidence-based therapy interventions? Infinity Rehab is seeking a dedicated director of rehab. Experience a workplace where every team member is not just valued but truly belongs and diversity is celebrated. Join... 

gpac

Freight Broker | Established Asset-Based Carrier | Remote Job at gpac

 ...Description Freight Broker | Established Asset-Based 3PL | In business nearly 70 years, this established, asset-based carrier has built a trusted reputation serving Fortune 500 companies nationwide. Grounded in the values of Integrity, Attitude, Respect, and...