Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...Job Description Job Description Conklin Walmart Driver We're looking for drivers to join our Conklin Walmart team! Apply Below! Drivers on this fleet primarily operate in locations across New York, New Jersey, Pennsylvania, Connecticut, Maryland, Maine, New Hampshire...
...About the Role Seeking a proactive and knowledgeable Health, Safety & Environmental (HSE) Specialist to support plant operations... ...key partner to operations, helping maintain compliance with MSHA, OSHA, and environmental regulatory requirements while driving a strong...
...Were looking for a creative, client-focused Landscape Designer to craft stunning outdoor-living environments and guide clients from concept through contract. This role blends design expertise with consultative sales to deliver projects that reflect our brands quality...
...We are seeking a reliable and dedicated individual to join our Ski Patrol team as an R.O. Ski Patrol member. The primary responsibility... ...when required- Collaborate with other Ski Patrol members and resort staff to ensure a safe environment for all guests**Additional...
Securitas Security Services USA, Inc., a leading security services provider, is seeking a highly motivated and skilled Recruiter to join our dynamic Human Resources team. In this role, you will be instrumental in sourcing, attracting, and hiring top talent to meet the evolving...