Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
... le : 10/03/2025Offre cltureRmunration :4 / heure en priode dessai, puis 7 / heureRsum de l'offre d'emploi freelance : Web Designer / Designeuse Shopify Le/la freelance aura pour mission de concevoir et personnaliser des boutiques Shopify en utilisant des...
...got the drive to join a fast paced working environment and hit our high standards Apply today!! We are one of the fastest growing Toyota Dealerships in all of Southern California and has been a Presidents Award Winning Toyota Dealer 16 out of the last 17 years. We...
...are seeking a compassionate Physician (MD/DO) or Nurse Practitioner to provide high-quality hospice and palliative care coverage on weekends. This role is ideal for clinicians who are committed to supporting patients and families facing advanced or life-limiting...
...' academic, social and emotional needs using neuroscience, mindfulness, and rigorous education. JOB DESCRIPTION Title Instructional Coach Job Type Exempt Position SUMMARY OF ESSENTIAL JOB FUNCTIONS: Instructional Coach performs a variety of instructional...
...A leading healthcare organization is seeking a compassionate and experienced Call Center Manager to oversee the operation. This position plays a key role in helping individuals and families access life-changing care by ensuring a professional, efficient, and empathetic...