Hiring Customer Success Specialists - Night shift only Job at Two95 International Inc., Remote

U3NGQmg0N0dzc1hnNWVHZDZFd2FxRzFXY2c9PQ==
  • Two95 International Inc.
  • Remote

Job Description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls.

Qualifications:

● Education: Bachelor's Degree, Diploma, or equivalent in any field.

● Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

● Language: B2 level proficiency in English.

● Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

● Typing speed of at least 40wpm with 90% accuracy.

● Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

● Assist customers in placing online orders.

● Provide support through phone calls.

● Process payments securely.

● Proactively support customers and maintain brand reputation.

● Identify and escalate priority issues.

● Collaborate with the team to improve customer support.

● Maintain and improve service quality

Job Tags

Remote job, Full time, Work experience placement, Shift work, Sunday,

Similar Jobs

KSB

Application Engineer - Standard Business Job at KSB

 ...distributors, international factories, and U.S. suppliers, while developing both detailed technical expertise and customer-facing skills....  ..., leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications,... 

SmartStart Education, LLC

Bilingual Spanish Grades 6-8 Math Tutor Job at SmartStart Education, LLC

Smart Start Education, a pioneering force in next-generation K-12 educational solutions, seeks an enthusiastic Bilingual Spanish Math Tutor for Grades 6-8. As part of our ambitious team, you will contribute to our mission to revolutionize learning experiences and educational... 

Skyland Grain

Seasonal Elevator Operator Job at Skyland Grain

 ...co-op providing producers with the supplies and services their operations need to succeed today and in the future. Visit our website at...  ...benefit packages! ABOUT THE POSITION The Seasonal Elevator Operator position is responsible for assisting with the... 

UnitedHealth Group

Clinical Documentation Integrity Specialist Job at UnitedHealth Group

Position Location: St. Louis, Missouri(Need to be onsite for meetings)The Clinical Document Integrity Specialist - (CDS) is responsible for daytoday CDI implementation of processes related to the concurrent review of the clinical documentation in the inpatient medical... 

Jack Henry & Associates

iPay Call Center Representative (CCC) Job at Jack Henry & Associates

 ...unparalleled customer service with inbound phone and chat support to bill pay website/mobile...  ...a strong level of professionalism working to establish a positive rapport with every...  ...following speeds to maintain a work from home status (Hybrid or full time remote). ~20...