Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...Camp Bow Wow is the premier provider of dog care services both in Pittsburgh and in the Nation. We not only provide fantastic Boarding and Daycare services but also amazing grooming services! We are looking for an experienced dog bather or someone who just loves the...
...lost and found items, damage, and repairs needed Manage the cleanliness of common spaces such as the hallways, public restrooms, and hotel lobby Clean and arrange hotel rooms in accordance with our hotels standards prior to guest arrival Qualifications: Possesses a...
...Qualifications: Must be 18 years of age or older No experience required and on the job training provided No high school diploma, GED or college degree required Preferred Qualifications: Customer service experience 1 year of similar work experience...
...A municipality in Texas is seeking a dedicated Safety Specialist to ensure a compliant and healthy work environment. The ideal candidate will help develop safety programs in accordance with OSHA standards and facilitate a culture of safety within the organization. Responsibilities...
...The Human Resources Manager is responsible for the overall management of the Human Resources department, including all aspects of employee recruitment, selection, onboarding, training, development, performance management, compensation and benefits, employee relations,...