Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...patrol duties Serve as a security advisor for your squadron Assist in crowd control and riot prevention Operate military prisons (brigs) aboard ships and on shore Handle and care and training for dogs that detect narcotics and explosives Conduct waterborne...
...Representative Spanish Bilingual - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative -... ...by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role,...
...hiring an Integrated Nurse Case Manager for a full-time role. This work-from-home position involves conducting home visits and providing case... ...management for members with complex conditions. Candidates must hold an RN license and have a minimum of 3 years nursing experience....
A leading logistics company is seeking a Night Hub Part Time Supervisor to oversee Package Handlers. Responsibilities include ensuring adherence... ...preferred. This part-time position is located in Fort Worth, Texas and offers a permanent employment opportunity.#J-18808-Ljbffr UPS
...Follow all DOT regulations to safely deliver merchandise, including hazardous materials. Load and unload pallets at AutoZone stores using an electric pallet jack & hydraulic lift gate. Use on-board systems to create accurate records of activity during delivery....