Job Description
Reports to: Valet Supervisor
Job Summary: Greets and assists with guest arrivals and departures by greeting, parking, and retrieving guests' vehicles and providing exceptional service.
Essential Functions: - Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
- Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
- Ensures complete guest satisfaction.
- Greet customers arriving and departing customers. .
- Keep front drive area and parking areas clean and orderly to ensure that space usage is maximized.
- Direct motorists to parking areas or parking spaces, using hand signals or flashlights, as necessary.
- Patrol parking areas to prevent vehicle damage and vehicle or property thefts.
- Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
- Lift, position, and remove barricades to open or close parking areas.
- May assist with luggage.
- Develop a good understanding of layout and be able to give directions to all areas in the hotel including pool.
- Be able to supply the guest with all the information that they need to be able to enjoy their stay.
- Answering Guest inquiries i.e., directions.
- Recommending local area restaurants, points of interest, or needs for transportation.
- Handling guest needs by following up with requests, questions, or problem resolution.
- Utilize provided parking application to inventory, track and keep count guest vehicles.
- Must be able to work all shifts or varying schedules to support business needs.
- Ensures Security for the hotel's customers, employees, and property assets.
- Maintain clean and tidy appearance and a clean and tidy work area.
- Assist in departmental training efforts.
- Demonstrate and promote KLECH core values and MAD skills.
- Manage and maintain security of confidential information entrusted to position.
- Attend and satisfactorily complete all required training as assigned.
- Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
- The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
- Perform other duties as assigned.
Minimum Requirements to Qualifications: - Must have a clean driving record.
- Must have a minimum of 2 years of driving experience.
- Must have a valid Driver's License.
- Be able to withstand working in an outdoor environment where extreme cold and extreme hot including rainy weather may impact comfort levels.
- Ability to physically run back and forth from building to garage. About one block distance.
- Strong communication skills in English both written and oral. Spanish or other language skills a plus.
Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: - Ability to work independently with minimal supervision.
- Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
- Ability to work under pressure in a fast paced, stressful environment.
- Ability to meet multiple deadlines and multi-task.
- Ability to have strong critical thinking, analytical and guest service skills.
- Must possess a positive attitude with strong organizational and leadership qualities.
- Ability to add, subtract, multiply and divide in all units of measure.
- Ability to define problems, collect data, establish facts and draw conclusions.
- Ability to understand complex instructions and material.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
- Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
- Ability to maintain confidentiality.
- Ability to follow and comply with established Casino guest service programs.
Physical Demands: - While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
- The team member must be able to concentrate for prolonged periods.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
- The team member must be able to communicate effectively in person or using telecommunications equipment.
- The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
- Frequently lift and/or move up to 30 lbs.
Work Environment: - Normal office setting and casino floor.
- Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
- Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
- Extended hours and irregular shifts may be required including nights, weekends and holidays.
- Must be able to perform under pressure and work long hours under stressful conditions.
- May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
- May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
- Travel may be required to perform one or more essential functions of this position.
Conditions of Employment: - Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
- Must be able to provide authorization to work in the United States.
- Must be at least 18 years of age.
- Must have access to reliable transportation to commute to and from work.
- Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
- Must participate in tip reporting program
Kickapoo Lucky Eagle Casino
Job Tags
Holiday work, Local area, Outdoor, Shift work, Night shift, All shifts,