Hotline Representative (Night Shift, $20/hour) Job at Professional Staffing Group, Framingham, MA

UWNCTWpZbk50Y0xsNXVTWDZrMGNwbWxmY3c9PQ==
  • Professional Staffing Group
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:
  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:
  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:
  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts
Preferred Requirements:
  • Prior telephone/call-center experience focused on emotional support
There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. Professional Staffing Group

Job Tags

Part time, Second job, Remote job, Shift work,

Similar Jobs

Fairmount Country Club

Executive Sous Chef Job at Fairmount Country Club

 ...the following years. About the Role The Executive Sous Chef is a key partner in Fairmounts evolving culinary program kitchen...  ...off progressive culinary experience preferably in private clubs, hotels or upscale dining Leadership experience as Sous Chef or... 

Classical Outdoor Services, LLC

Landscape Laborer Job at Classical Outdoor Services, LLC

Landscape Laborer. 5 temporary, full-time positions. April 1, 2026 to November 30, 2026. Classical Outdoor Services, LLC located at 27561 Schoolcraft Rd., Livonia, MI 48150. Email resume to: ****@*****.*** .Duties include: Work outdoors to maintain and ...

French's Meat Shop

Outside Sales Representative Job at French's Meat Shop

 ...mainly supplying restaurants and bars & grills throughout the valley. We are looking for motivated and reliable individuals to join our sales team and support our expanding business. This is an outside sales position responsible for promoting the company's products and... 

Henkel

MBA Brand Management Intern, Schwarzkopf Professional - Summer 2026 Job at Henkel

 ...What youll do As an MBA Brand Management Intern for our brand Schwarzkopf Professional, you will: Get hands-on experience shaping a global brand and adapting international strategies to resonate with U.S. consumers Work alongside industry experts to gain behind... 

Harford Community College

Arena Events Technician - Lighting, Audio & Rigging Job at Harford Community College

 ...Overhire Technician responsible for event production support at the APGFCU Arena. The role involves setting up lighting, audio, and rigging systems for events. Candidates should have a high school diploma and at least one year of event support experience. Working hours...