Job Description

A busy family in the Hamptons is seeking a full-time professional hospitality and house manage to oversee their estate. The expectation of this role is that the candidate will live full-time in the Hamptons. This role reports to the Estate Manager (EM) and Chief of Staff (COS) .

The schedule will be as follows;

April through October - Wednesday-Sunday matching the primary and guest visits. These months will be the heavier load of the job ( holidays that fall Memorial Day through Labor Day will be expected to be worked unless otherwise arranged). November through March - Monday-Friday, 9am – 5pm with weekend flexibility based on primary’s needs. 

Responsibilities:

• Providing seamless, top notch hospitality for all family and visitors
• Anticipating and planning for needs of family and guest and ability to adjust as needed
• Greet guests and provide  white glove  experience for the duration of the visit
• Working with EM/COS to manage the schedule of employees including tracking hours, sick days, and vacation
• Supervising, coordinating, and training staff including giving staff daily and weekly tasks
• On-site event management and other hosting including, but not limited to, tasks for all staff members, timing of dinner and service, tablescapes, flowers
• Working with EM/COS to manage schedule of events and dinner parties hosted at the property as well as events and dinner parties at any other family related properties as needed
• Working with outside vendors for events as the representative of the family and the home and being a liaison between the Mrs., COS, and vendors
• Working with the facility manager on projects that need to be completed for the property
• Oversee grocery and supply shopping and keeping inventory
• Managing and assigning tasks for the closing and opening of the home at the beginning and ending of the season as well as maintaining the home in the off-season
• Off-season tasks which may include deep cleaning, organizing, and training at both properties
• When needed, provide hands on support to housekeeping team and chef
• Overseeing and tracking deliveries
• Escalate any necessary repairs or purchases that are beyond the scope of the household staff to the COS and head of maintenance
• Report weekly and monthly project and update lists to the primaries
• Running errands for the home as needed
• Assist COS with administrative tasks related to the home and staff on menu prep with Mrs. and Chef
• Aid COS in arranging and managing travel related to the main property including helicopters and car services for primaries and guests
• Oversee household budget, expenses, and coordinate payments with accountant/family office.
• Oversee outside food orders from restaurants and caterers
• Use off-season to train staff at both properties and bring in educational/skill development and resources ie: bartending and wine, cooking, flower arranging, barista, meal service, and English lessons
• Work with EM and facility manager to manage construction and service appointments for both residences
• Work with EM to create and upkeep a house manual
• Flexibility to expand responsibilities as properties expand

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