HVAC Service Manager Job at Arco Comfort Air, LLC, Cleveland, OH

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  • Arco Comfort Air, LLC
  • Cleveland, OH

Job Description

Are you ready to drive operational excellence and lead a high-performing team in the residential HVAC industry? Arco Home Services is growing fast—and we’re looking for a Residential HVAC Manager who is passionate about leadership, performance, and customer satisfaction. If you’re experienced and ready to make a measurable impact, this is your opportunity.

What We Offer

  • Competitive salary with performance incentives
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Clear opportunities for advancement in a fast-growing company

Key Responsibilities:

Leadership & Culture:

  • Lead, manage, and mentor a team of HVAC technicians and installers
  • Foster a culture of quality, accountability, and continuous improvement

Revenue Growth & Strategy:

  • Drive division performance through goal-setting, reporting, and team development
  • Collaborate with sales and marketing teams to increase service opportunities and customer retention

Operational Excellence:

  • Partner with operations, dispatch, and customer service teams to streamline processes
  • Improve efficiency through scheduling, workflow improvements, and technician performance tracking

Technical Oversight:

  • Serve as the go-to expert on residential HVAC installations, maintenance, and repairs
  • Stay current with industry standards, regulations, and emerging technologies

Customer Satisfaction:

  • Ensure top-tier service quality and responsiveness
  • Handle escalated customer concerns with professionalism and care

Qualifications

  • Proven leadership experience in residential HVAC service
  • Strong communication and team-building skills
  • Valid HVAC certifications and strong technical knowledge of residential systems
  • Business acumen and the ability to manage budgets, KPIs, and team performance
  • Ability to thrive in a fast-paced, customer-focused environment

Job Tags

Holiday work,

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