Job Description

We are seeking one Desktop Support Technician (Contractor) to provide Windows and Linux (Ubuntu) support at our San Jose office in California.

*Remark: Employed through our third party staffing firm. Work location could be San Jose, CA.

Job Description

Solid experience with Windows platform support and relevant troubleshooting.
Basic Linux (Ubuntu, macOS) operation and troubleshooting
Experience with Cisco IP phone and Video Conference system maintenance
Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
Solid experience with MS Office365 support
Experience in antivirus/malware incidents cleanup on Windows platform
Good communication skill and customer oriented
Good problem solving skill and be able to work independently
Be able to remote support user over the phone
Hold positive working attitude and be a committed team player
Provide basic user training on IT fundamental services introduction
Must be detail-oriented ,accurate and well organized
Knowledge of Remedy Incident Management system is a plus
Ability of speaking Mandarin is a plus

Requirements

Team up with IT groups in the US and Taiwan (HQ) for Windows environment support
Printer/fax/copier and Video conference equipment configuration and maintenance
OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients
IT hardware inventory (laptop/desktop, spare parts) maintenance
Attend and actively participate in local OA ticket review meeting on a monthly basis
Escalate outstanding issues to local IT manager in accordance with published guidelines
Be able to work overtime on requested business demand such as office move support in the weekend

Job Tags

For contractors, Local area, Immediate start, Remote job, Weekend work,

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